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Intel Motherboards > 
ASRock > 
Item#: N82E16813157312
ASRock Z77E-ITX LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 Mini ITX Intel Motherboard
  • Intel Z77
  • Core i7 / i5 / i3 (LGA1155)
  • DDR3 2800+(OC)/2400(OC)

Pros:

Good board with good features

Cons:

Died 3 times in 6 months

Other Thoughts:

Hello ASRock. Before I begin, I will say that I have bought many of your products and I have been happy with most of them. What I am not happy about, however, is the level of customer service I have been receiving when I need it. I have a motherboard that has died 3 times in the past 6 months and I have been in correspondence with your support team throughout the ordeal.

At this point I have given up on receiving adequate support from them and will now attempt to elevate my problem. I have attempted multiple times to do this through your customer support representative and have been flat out ignored. I would like to think that I have been more than patient and reasonable with them until this point.

Since buying your Z77E-ITX motherboard, I believe it has spent almost as much time broken and in transit than it has spent in good working order. Suffice it to say that I would like a refund, or at least a replacement that works. This board (or at least the replacement/refurbished/repaired units that I have been getting) obviously does not.

It would not be so bad if your support team attempted to understand and resolve my problems, but I have repeatedly asked questions only to be flat out ignored. If you would like copies of my correspondence with them I will be happy to oblige you.

I begin by posting here. Hopefully someone from your company will reply and attempt to address my issues. I will also be sending letters to attempt to get my problem resolved. I use many of your products and hope to do so in the future.

Manufacturer Response:

Dear ASRock Customer

We sincerely apologize for any inconvenience this may have caused you.
Please contact our Tech Support with detail problem at http://www.ASRock.com/support/tsd.asp. We can assist you shortly.

Thank you

ASRock SUPPORT
Tech Support Email: user@ASRockamerica.com

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2 people found this review helpful. Did you? Yes Yes / No No

  • Zhen L.
  • Owned For: 1 month to 1 year


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Item#: N82E16813157312
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