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1 out of 5 eggs Fast drive, but failed quickly. 06/25/2013

This review is from: WD Elements SE 1TB USB 3.0 2.5" Portable Hard Drive WDBPCK0010BBK-NESN

Pros:

Small form factor
Only one cable to worry about
Plenty of space for media and backup files

Cons:

Non standard USB cable, unable to substitute other cables for the WD one
Failed within 3 months of purchase

Other Thoughts:

I've always been a fan of WD, but am frustrated that the drive has failed this quickly. Additionally, Newegg return policy only gives me 30 days from purchase to RMA a device. Time to slog through WD support.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the WD Elements SE Portable, as this is not the typical experience with the product.
The supplied USB 3.0 cable is standard for this form factor. We sell these cables through our Online store or directly through our customer support, and would be more than happy to assist you with a replacement cable if you are not able to find a replacement from your local retail outlet. As a troubleshooting step we recommend running either our WINDLG diagnostics software or Macs built-in Disk Utility to check your drives health.
How to test a drive for problems using Data Lifeguard Diagnostics for Windows
http://wdc.custhelp.com/app/answers/detail/a_id/940
How to test a drive for defects or problems on a Mac
http://wdc.custhelp.com/app/answers/detail/a_id/866
We do stand behind our warranty and replacement policy and would appreciate the opportunity to replace your drive for you. Please use the following link for our replacement procedure.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8
So we may resolve any further concern you may have, please contact us directly at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • Isaiah R.
  • Verified Owner
  • Owned For: 1 month to 1 year


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