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Very buggy - Product rushed to market 06/30/2013
This review is from: NETGEAR ReadyNAS 316 (RN31600-100NAS) Diskless System Network Storage
The hardware seems to be solidly built. The overall appearance is sleek and nice, and the front panel is neat. Drive insertion/removal is quick and easy with no tools required. If it weren't for the software, this would be a great system.
ReadyNAS OS 6 is very buggy. I have run into problem after problem in the two months I've owned this. In that two months, they've had 5 firmware updates, if that's any indication of how rushed to market their software is. I honestly feel like an unpaid beta tester here. After two months, I still don't feel comfortable having this be the *only* place I store a copy of my data. After all, if they can't even get the basic UI to work right, what are the chances that they could implement RAID correctly? I've had an open ticket with Netgear support for over a month now, touching on about 5 different issues, but they've proven to be largely useless in helping me.
This would be a really good NAS if it actually worked the way Netgear advertises it. But the software has a long way to go to be stable. I'm actually kind of shocked at some of the bugs I've encountered.
For example, when you initially start this (or do a factory reset), there is a default volume that gets created using RAID5. Now, I wanted a RAID6 volume for the extra protection, so I deleted the default volume, and created a RAID6 volume. Seems simple enough. But it turns out that the TiVo server's archive path has a default directory that resides in their default RAID5 volume. If you do what I did, the TiVo server's default path gets set to a null/empty string, and the root directory is used. The root partition is only about 5 gigs, so before you know it, the TiVo server fills up the root partition trying to backup the TiVo. Worse, there's no way to tell why your root partition is filling up short of SSHing into your box, which Netgear says may disqualify you from getting any support from them. Now, I didn't do anything fancy here, or even uncommon. But if they had did what I did just once in the lab (deleted the default volume and created a new one) and configured a TiVo, they would have found this bug so I wouldn't have to.
Unfortunately, I have to strongly recommend against buying this product, and probably any other Netgear NAS that runs their ReadyNAS OS 6.
We are very sorry to hear that your experience with ReadyNAS has not met your expectations, but thank you for the kind words regarding the physical hardware. This latest ReadyNAS OS is revolutionary in the way it protects data with unlimited snapshots for home and small business users and it is true that we have been aggressive in releasing software updates since the introduction of ReadyNAS OS 6.0 in March of 2013. However, in addition to bug fixes, each update has also included significant new features. For instance, the latest version (6.0.8) introduced the ability to download apps directly from the Admin GUI and the powerful ability to add users from the web-based ReadyCLOUD portal. We have every intention to continue adding functionality to every ReadyNAS device in the weeks and months to come.
Having a support ticket open for more than a month concerns us and is very unusual for our support team. We are trying to identify the support case and contacting you directly so that we can resolve all open issues once and for all. The situation you identified with changing RAID settings prior to recording from your TiVo is one that we did not anticipate, but the good news is that it is easily fixed. We appreciate you bringing it to our attention and resolution will be included with the next firmware release. As for RAID monitoring and SSH usage, please see the first post in the comments section.
Between the work on your support case and the impending fix for TiVo, hopefully your ReadyNAS experience will again be a positive one. Please don’t hesitate to contact us at firstname.lastname@example.org with any additional concerns.
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