- NVIDIA Tegra 3 1.20GHz
- Android 4.1 (Jelly Bean)
Good Product, Poor Customer Service 07/25/2013
One of the cutting edge 7 inch tablets offering all of the services available through the Jelly Bean Android OS
If it wasn't for all the cons this product would get 5 stars.
Zero ASUS Customer Service!!!!!
Screen Flickering issues
Short and cheaply made charge Cable
I have always been a flag waver for ASUS and their advanced products but no more.
The technology gains are just not worth the problems. A few months after owning this tablet I began to have charge issues. (not to mention the software bug crashes and screen flickering).
I isolated the problem to a defective charge cable. This unit uses a micro usb to usb charge cable that is cheaply made and too short (1 meter). The plug that is inserted into the tablet develops play and thus the unit no longer charges.
I contacted ASUS support just to be told to send in the charger and the cable, once received and inspected a replacement would be sent. This could take up to one month. I explained that I could just send in the bad cable (because I already bought a spare) for a replacement. ASUS said no, they must have both. I explained this would render my tablet useless while I wait for the replacement parts. ASUS could care less.
Buying and expensive electronic gadget is not just geting the latest and greatest product but being able to depend on it and the support of the company that makes it.
Unfortunately ASUS has lost touch with its customers. I have noticed the same issues with their motherboards, PC and just about everything else they sell.
Needless to say no more ASUS.
ASUS used to build advanced and great products but their support has gone the way of the dodo. Poor software patches and updates, poor or non-existant customer service and company policies that do not build customer loyality forces me to look elseware.
I will be selling off the Nexus 7 and replacing it with a Samsung or perhaps iPad.
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