Followup
08/01/2013
This review is from: ECS HDC-I2/E-350D AMD E-350D APU AMD A45 FCH Mini ITX Motherboard / CPU Combo
Pros:
This is a followup to my previous review. I returned this board and got GIGABYTE GA-C847N-D Intel Celeron 847 1.1GHz Intel NM70 Mini ITX Motherboard/CPU/VGA Combo from newegg.
Cons:
Manufacturer replied to my first review asking me to contact them... well, I had already contacted them before ever posting the review, but they never answered! This is what I got from the manufacturer when I submitted a support request:
Dear Customer,
We have received your inquiry & your Case ID is 13072210015.
We will reply to you as possible as we can.
If you intend to check the issue processing status, please
log in ECS website as follows by your email account & Case ID.
Login
Or go to the URL below to check it&nbs p;out:
View Case
※This is an AUTO-REPLY message.Any reply to this EMAIL will be ignored!!!.
And they NEVER got back to me after that, which is why I had no choice but to RMA it. So adding horrible customer service to the review...
Overall Review:
Find something better!
Manufacturer Response:
Dear Lyle,
Your case 13082210015 was updated the day after it was submitted. We sincerely apologize for any miscommunication that you may have encountered and will look into your concerns. Status for any submitted web case is checked online at the link below.
If you have any further questions or concerns, please feel free to update your case or contact us at the number below.
I or any of my team members here at technical support will be able to help you.
Our hours are Mon-Fri 9am-6pm PST.
Thank you,
Andy
Phone# 1-510-456-9836
Email: andy_K@ecsusa.comExternal Link(s):
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- Lyle S.
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Verified Owner
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Owned For:
1 day to 1 week
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