- Intel Z77
- Core i7 / i5 / i3 (LGA1155)
- DDR3 2667(OC)/ 2400(OC)
customer service 09/23/2013
I wrote a review, pointing out the mobo was damaged When it arrived in mail and they said it a user caused problem and no it wasn't damaged by mail carrior or me. I've built computers for years I know how to handle mobo's. When I removed plastic cover for CPU pins I had nocticed the mobo had bent pins, when ever you all or your machine placed plastic cover on my mobo it bent my pins. im now deducting 4 EGGS for poor customer service. The mother board it self is great mobo.
Poor customer service
Less damage to my mobo please.
Dear Valued Customer,
We apologize for the issues that you are having with this product.
Bent pins is an user-induced damage but not courier's fault, see below for the proper installation procedures (shown in the user's manual as well).
Proper CPU installation procedures:
1. Open metal cage first by releasing lever without removing the plastic cover (Warning! Do not remove the plastic cap first).
2. Insert processor into the socket.
3. Close the metal cage and secure the lever, plastic cover will come off automatically.
In order to replace this motherboard, we will charge you a $45 to process a replacement.
Please feel free to get in touch with us to proceed with this OOW RMA request by calling our tech support team directly at 626.271.1004 for assistance during regular business hours from M to F, 9am to 6pm Pacific Time, or you can email us at email@example.com, thank you.
MSI Review Team | firstname.lastname@example.org
4 people found this review helpful. Did you? Yes / No Thanks for the valuable feedback you provided!