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Item#: N82E16813131670
  • $319.99
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1 out of 5 eggs Horrible ASUS Customer Support 10/10/2013

This review is from: ASUS KCMA-D8 ATX Server Motherboard Dual Socket C32 AMD SR5670 DDR3 1333/1066/800

Pros:

Buidling a vsphere server.. This board works perfect for it. everything showed up great. Would love to use this board for this

Cons:

Board came defective. After customer support tech spent about an hour troubleshooting. Tech insisted even though the 4 ram sticks worked in the other 6 slots perfectly. I wasn't using approved ram. Suggested I use newegg's return policy. I shudder to think what I would have to go through if I couldn't return it through newegg.

Other Thoughts:

ASUS has completely unreliable customer service. It appears they won't support their products. Also have a zenbook sitting with them for about a month waiting for a repair.

Manufacturer Response:

Dear Valued Customer,

Although the memory you are using is not on the QVL, your memory still may work with the motherboard. In this case, it is unusual that your DIMM worked in 6 out of 8 slots. This would lead me to believe the motherboard is defective. Regarding this, I would suggest setting up a RMA for the motherboard. If you are still outside of the return period and within the warranty, we can set up the RMA as well. Should you need assistance in this, please contact our RMA Specialist, Jolene, where she will be able to set-up the RMA. Her email is cl-jolene@asus.com.

Regarding the Zenbook, I would like to look into this issue myself. Please send your RMA number to my email, and I will escalate this case for you. For both cases, your reference number is 3089885.

For support information, please visit http://support.asus.com. For service, visit http://service.asus.com. For motherboard warranty, visit http://www.service.asus.com/warranty.aspx#!Motherboard%20Warranty/c1c20; Refurbished products/accessories: http://www.service.asus.com/warranty.aspx#!refurbished-warranty/c16us. For RMA status, visit: http://am.eservice.asus.com/rmaweb/search/rmCustomerQueryAction.do?.

Regards,

Mark
ASUS Customer Loyalty
cl-mark@asus.com

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  • Stephen D.
  • Verified Owner
  • Owned For: 1 day to 1 week


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Item#: N82E16813131670
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