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Bad drives


I tried to initialize and format two refurbished drives, and neither drive works. One was very slow, and the other won't work at all.

Manufacturer Response:

Dear gdavisloop, it is unfortunate that you have experienced two drive failures, as our drives are all rigorously tested to ensure they are in good working condition before leaving our warehouse. There are many variables that could affect the drives integrity between leaving our warehouses prior to being installed in a computer. We recommend installing and running our Data Lifeguard Diagnostics for Windows (WinDLG) utility for Windows users, or running Disk Utility for Mac users. Information regarding our WinDLG utility and Disk utility can be found at the following link.

How to test a drive for problems using Data Lifeguard Diagnostics for Win

How to test a drive for defects or problems on a Mac

Regardless of the reason for your drives defect, we stand by our product, and would like to replace your drive for you directly, no questions asked, and investigate to determine the root cause of the failure.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty

Please contact us at at 1 (800) 275-4932, or via our support website at: for any questions you may have.

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  • Gary D.
  • Verified Owner
  • Owned For: 1 month to 1 year

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