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WD My Cloud 2TB Personal Cloud Storage WDBCTL0020HWT-NESN
  • Back up files from all your computers
  • Upload, access and save photos and videos from your mobile devices
  • Stream to your DLNA/UPnP-certified connected TVs, media players and gaming consoles
  • $199.99
  • $139.99
  • Save: $60.00 (30%)
  • Free Shipping (restrictions apply)

3 out of 5 eggs Decent NAS for the price. 11/10/2013

This review is from: WD My Cloud 2TB Personal Cloud Storage WDBCTL0020HWT-NESN

Pros:

Purchased to store large video files on the network as opposed to my PC. Tried this because someone recommended. Unit was fairly easy to setup and get working. Simple web interface for novice users. The external USB port is a nice feature as well.

I heard complaints about transfer rates but I have a gigabit network at home and found them to be pretty acceptable. I moved 90gb to the unit in about 35 mins. I also have a dual band HD wifi setup which I highly recommend if you move a lot of data and need to be wireless.

The USB port does not allow traditional uploading of data via the USB port on your pc. You MUST\ move your data over the network. However it does support gigabit so if your network is gigabit (mine is) it goes pretty fast.

Cons:

Plugging a USB drive into the external port does expand your storage, however I have only been able to read the drive, not write to it. I can only write to the internal storage. I get an error every time I try to write even after trying several drives. The unit offers no options or drive utilities for the external drive so instead of transferring all my movies to the internal drive, I copied them to the USB drive (since it's read only when attached) and can add keep free space on the internal drive. I'm not sure what the story is regarding write access on the USB port . I have to call WD to get an answer I suppose since the unit comes with very little documentation and the integrated help is somewhat weak. I couldn't even find much on the WD web site regarding these specific models

I mentioned the simple web interface. But I feel it's a little too simple and lacks some extra security features. I feel it should offer an advanced settings for users who know what they are doing and need a little more security.

Other Thoughts:

That being said, it's a pretty good deal for fast network storage. For another $30 you can get a 3TB unit. I do wish it offered some advanced settings and more options for that external USB attached drive so you can write instead of read only.

Manufacturer Response:

Hello there Hannover,
We appreciate you taking the time to provide valuable feedback related to your experience with the My Cloud drive. When a USB drive is attached to the My Cloud by way of the port on the back of the unit, this should allow you to not only read the information within the Share, but also allow write access as well. One thing you will want to look at is the settings/permissions for the Share through the Dashboard to ensure that read/write access is allowed for the user you authenticate with. Please verify that you also have the latest firmware for the device (03.01.04-139), as this may potentially resolve this particular issue. At your convenience, please contact us so we can follow-up with you and look into this concern for you. We are able to collect system logs from the drive, and if necessary forward them to our engineering team for further investigation, to find the root cause of the issue. We can be reached via email or phone at the following information. Please mention this Newegg review when you speak with our support team.
(855) 556-5117
http://support.wdc.com/contact/contact.asp?lang=en&ct=sentinel

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  • Rick M.
  • Owned For: 1 day to 1 week


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