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WD My Book 1TB Desktop USB 3.0 External Hard Drive Storage WDBACW0010HBK-NESN
  • Dual USB 3.0 and USB 2.0 compatibility
  • WD SmartWare automatic backup software
  • Password protection with hardware encryption

Pros:

I bought 2 of these from a local store, they worked great out of the box and were pretty quick.

Cons:

One of the two currently works okay, however the other is dying with read/write errors and bad sectors. I'm currently working on getting everything off the drive as I write this. I didn't think I'd be trying to recover files from my backup drive so soon. They have both experienced intermittent connectivity issues from about the 1yr mark. I'd blame the ASUS board but I've had these on 3 different computers and they've done the same thing. Just randomly disappear.

Other Thoughts:

I learned my lesson, only enterprise higher rated drives from here on out.

Manufacturer Response:

Dear Chris, we appreciate your feedback and apologize for any inconvenience you may have experienced. It is unfortunate that you are experiencing problems with your Hard Drive. Please note that there are many variables that can result in a failed drive, such as power outages, accidental physical damage, internal component failure, and computer viruses, just to name a few.

We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.

How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

We would appreciate the opportunity to assist you directly in order to address any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.

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  • Anonymous
  • Owned For: more than 1 year


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