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run, as fast as you can and get a seagate 11/29/2013
This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN
you can see your data- just can't access it
This is my second one. First one was super slow and gradually stopped working, feature by feature. I could see all my shares, folders, and data, but couldn't access it.
So I took it back to the store.
Second one seemed faster, more responsive. Until all of my data was on it and I couldn't access it anymore.
I called support 5 times. Never talked to anyone. System hung up on me after on hold 4 of those times. The other time I called the number included on the card I found in the box. The number listed was for 'concierge service' It sounded promising so I called it. It was a Spanish only line. The card was in English, only had one number on it.
I've wasted enough time on this. I'm done with it.
Greetings, we want to extend our sincere apologies for the issue you have experienced. We always recommend ensuring that your drive is up to date with the latest firmware, as this may easily resolve the problem(s) you are experiencing. Please follow instructions on how to update your drive provided on the following link. As a troubleshooting step, you may also try connecting the My Cloud directly to your PC to verify if you can access your files, this would rule out any possible problems that might be happening with your router.
How to manually or automatically update the firmware on a WD My Cloud or WD My Cloud EX4 Personal Cloud drive
We would appreciate the opportunity to assist you on any problems you may have, resulting in a positive resolution to your issue. Please contact us at 1 (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.
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