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WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN
  • Back up files from all your computers
  • Upload, access and save photos and videos from your mobile devices
  • Stream to your DLNA/UPnP-certified connected TVs, media players and gaming consoles
  • $289.99
  • $179.99
  • Save: $110.00 (38%)
  • Free Shipping (restrictions apply)

1 out of 5 eggs It would be nice, if it worked 11/30/2013

This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN

Pros:

This is not a disk drive. It's a little IP addressable box with a disk inside. Sometimes it works, sometimes it doesn't. Even when it work's, it's HORRIBLE slow. It has a bad habit of "wandering off" when you try to access it.. I added a switch to the network yesterday and now have NO access to it at all.

Cons:

It is not a device that you can trust to be available when you need it. Resetting it is a waste of time. Even doing a hard reset appears to seriously confuse it. FSM forbid you put a large number of videos on it. That requires it to regularly rebuild the DLNA database during which time it is unavailable for you. The short of it is that it doesn't do what you're buying it for.

Other Thoughts:

Dear WD,
I have spent HOURS and HOURS on the line with your first and second level support. It scares me that I know more than your engineers do. My month of online "help?" is about to expire and I still don't have a box I can count on Please stop releasing products that are simply vaporware.

Manufacturer Response:

Dear Acordant, we are sorry to hear that you have not had a good experience with your device. Actual transfer rates can vary based on your local area network topology, hard drive disk read/write speeds, system activity, and length of cable. To achieve maximum transfer rates, we recommend using Giga-bit network devices, because your transfer rates will only be as fast as your slowest network component. You may also want to click on the following link for some suggestions on how to improve your network transfer rate.
http://wdc.custhelp.com/app/answers/detail/a_id/5736

. We are interested in continuing to work with you and address all of your concerns with the performance of the drive, as well as the existing issues you are experiencing. We would like to collect logs from the drive and forward them to our engineering team for further review in an attempt to find the root cause of the concern. If necessary, we can receive this device back for further testing and replication of what you are experiencing. Please contact us and mention this Amazon review so we ensure you are put in touch with a My Cloud specialist who can assist you further, and provide you with a positive resolution to your experience.
We would appreciate the opportunity to assist you directly in order to address any further concerns you may have with the device and/or your experience. You may contact us at 1 (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • Terry W.
  • Owned For: 1 week to 1 month


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