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Pros:

They only work for two years or less, so if you only expect them to work that long, go ahead and buy

Cons:

They quit within a couple years, this is the third drive of three that has failed, all bought in 2011. I will no longer build with western digital, as this is becoming a regular thing with them. Their quality has fallen drastically, if their drives quit faster, they make more money selling replacements, they will not see another dime from me, I am passing along info to all I know who build for people. Western Digital is not reliable anymore!

Manufacturer Response:

Dear customer, we appreciate your feedback and apologize for any inconvenience you may have experienced. Our drives are rigorously tested to ensure they are in good working condition before they leave our warehouses. It is unfortunate that you are experiencing problems with your Hard Drive. Please note that there are many variables that can result in a failed drive, such as power outages, accidental physical damage, internal component failure, and computer viruses, just to name a few.
We understand your situation and will gladly replace your in-warranty drive, as we stand by our products and their associated warranties. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8
If you have any other questions or doubts, please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.

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  • Jason M.
  • Verified Owner
  • Owned For: more than 1 year


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