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ASUS > 
Item#: N82E16824236175
  • $199.99
  • $159.99
  • Save: $40.00 (20%)
  • $139.99 after $20.00 rebate card
  • $7.59 Shipping (restrictions apply)

Pros:

I got it for a great price. The warranty looks great on paper. Rapid Replacement was the second most important reason to buy this.

Cons:

I filed a rma for rapid replacement In September 2013. DVI port is malfunctioning. (Some sort of green feedback). Since then I've spoke with 5 or so agents. I couldn't get the rma department to acknowledge me at all. I received the email with the proper Rapid Replacement forms. Filled them out and faxed them. Never heard back. I called in to inquire about the situation. The rep told me there was nothing in my rma.. Put me on hold for over 10 minutes. The rep told me she escalated the situation to a supervisor. The rep said they would contact me within 7 business days. It's been 2 months with no contact and 3 months since I opened the Rapid Replacement RMA.

Other Thoughts:

I need both the dvi and the hdmi to function on my monitor. I can't be without the monitor for any period of time. Rapid Replacement sounded like the solution for me. It probably would be if it worked the way it's advertised. I'm knocking off 4 eggs because of my experience with ASUS RMA department.

Manufacturer Response:

Dear guts,

Please contact me at cl-celeste@asus.com and include case#3286832 in the subject line. Also, please provide me your RMA# so that I can check its status on our system. ASUS Customer Loyalty is here to listen and respond to your concerns and to help you with a positive ASUS experience.

Sincerely,
Celeste
ASUS Customer Loyalty

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  • justin c.
  • Verified Owner
  • Owned For: 1 month to 1 year


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Item#: N82E16824236175
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