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Western Digital > 
Item#: N82E16822236339
WD Blue 1TB Desktop Hard Disk Drive - 7200 RPM SATA 6Gb/s 64MB Cache 3.5 Inch - WD10EZEX
  • Ideal for Desktop PCs, external enclosures and certain industrial applications.
  • Advanced Format Technology
  • Up to 200K photos, 250K MP3 files, or 120 hours of video
  • $69.99
  • $49.99
  • Save: $20.00 (29%)
  • Free Shipping (restrictions apply)

1 out of 5 eggs Purchased 10/31/2013, Failed 12/08/2013 12/09/2013

This review is from: WD Blue 1TB Desktop Hard Disk Drive - 7200 RPM SATA 6Gb/s 64MB Cache 3.5 Inch - WD10EZEX

Pros:

Worked well for over a month as a desktop system drive with very light use.

Cons:

S.M.A.R.T. failed on 12/08/2013, just outside of NewEgg's 30-day refund or return window. Now I have to send back to Western Digital for one of their refurbs. Kind of a pain, because I had spent many days configuring Windows 7, which is not the easiest operating system in the world to configure.

Other Thoughts:

This is not the only Western Digital drive I've had lately that's gone south. I used to be a Western Digital fan boy. Now I'm looking at other brands and going to try them out for a while.

Manufacturer Response:

Dear Ganymede, we are very sorry to hear that your drive did not function so soon after it was delivered. Western Digital does rigorously test and verify all of our drives, prior to shipping, with burn-in and diagnostic tests, but there are many variables that can result in a failed drive, such as power outages, accidental physical damage, internal component failure, and computer viruses, just to name a few. Please understand that our warranty replacement drives are recertified and not refurbished. They must pass the same rigorous testing and diagnostics as our factory direct drives. As a troubleshooting step, we recommend running either our WINDLG diagnostics software or Macs built-in Disk Utility to check your drives health.

How to test a drive for problems using Data Lifeguard Diagnostics for Win
http://wdc.custhelp.com/app/answers/detail/a_id/940

How to test a drive for defects or problems on a Mac
http://wdc.custhelp.com/app/answers/detail/a_id/866

We do stand behind our warranty and replacement policy and would appreciate the opportunity to replace your drive for you. Please click the following link for our replacement procedure.

How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

We would appreciate the opportunity to assist you directly in order to address any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.

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  • Anonymous
  • neweggVerified Owner
  • neweggOwned For: 1 month to 1 year


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Western Digital > 
Item#: N82E16822236339
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