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WD My Book Live Duo 6TB Personal Cloud Storage
  • 2 x 3TB
  • 800 MHz CPU Processor

2 out of 5 eggs Great on storage but still disappointing 12/10/2013

This review is from: WD My Book Live Duo 6TB Personal Cloud Storage


Large amount of storage space and easy initial setup.


Slow transfer rates, MAC permission issues, No backup Disks or images of OS

Other Thoughts:

When I initial brought this it was to provide ample storage for my ever growing digital collection of pictures, music and videos. Initial intention was to house my 1.5 TB of videos and accessfor streaming. The transfer rate was horrible. Even for moving pictures for back-up storage. I know that transfer rates depend on slowest connection in the topography, but when you have everything connected to a gigbyte connections and nothing else running on the network, moving or access files and folders took extremely amount time. I compare it to when I use to use dail 9600 Baud rates.
My second CON, was that my computer is an iMAC, always running the latest and update software constantly had permissions issues. When the accessing folder in the Public portion of the drive, a person had to ensure that they were accessing with the guest login, so none OSX computers could acces the files correctly. If you logged in with a created account that had admin rights, you wre still denied access. After extensive research in the help section online, did I discover that there were known issues permission and MACS.
My thrid CON is dealing with upgrading or replacing the hard drive disks. Since I was having such slow transfer rates, I decided to swap out the (2) 3 TB drives with (2) 2TB so I could take better advantage of the larger drives in my iMAC. I followed all the documentation provided for replacing or swapping out the drives. Once I had the 3 TB drives out, I formated for use in an iMAC and installed. Perfect installation. Then I went to setup the 2 TB drives and that is when my problem began. I hooked back up the NAS and nothing but an orange light. After checking support documentation online, I discovered that the OS image is located on Drive "A" of the dual NAS and the only way to get a copy of the image (partition) is to copy directly from the drive or another similiar NAS drive. My delimena, no image or noone with a Dou Live system. Now my NAS is a brick. There is a bunch of work arounds in the Western Digital Community Support pages, but all require a working knowledge of working, scripting in a linux terminal that seems to have a hit or miss percentage. Western Digital should provide better documentation and warning on swapping drives and provide a disc with atleast a restore image. What happens if you aren't setup in raid and utilizing disk spanning as I did, and the drive with the os fails and you can't recover it?
So with that, I would be cautious with buying this product or any of the Dou Live Line as I am sure all are setup and designed the same.

Manufacturer Response:

Hi SGH71, please note that this is not the typical experience with the product, we apologize for any confusion. The My Book Live Duo has a 10/100/1000 Mbps Ethernet connection. As you have mentioned, actual transfer rates can vary based on your local area network topology, hard drive disk read/write speeds, system activity, and length of cable. Please click the link bellow for some suggestions on how to improve your network transfer rate.

The My Book Live Duo ships with the internal hard drives setup in RAID 0 (Striped) for fastest read and write speed, but there is no fault tolerance. If one drive fails all data is lost. For data protection you can change the configuration to RAID 1 (Mirror). You will have half the total storage available but your data is written on Drive A and Mirrored on Drive B. As a troubleshooting step, we recommend backing up your data to another location and perform a Factory Restore to repair minor operating system errors. We would like the opportunity and assist to on resolving any issues you may have, resulting in a positive outcome for you. Please contact us at 1 (855) 842-5370, or via our support website at: Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

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  • Shawn H.
  • Owned For: 1 month to 1 year

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