- Maximum performance for power computing
- Dual processor,Dynamic Cache
- Rock-solid Mechanical Architecture
- Height: 9.5mm
- 5-year limited warranty
Well I was going to return this unopened as I had been given a SSD but after I found out there was a restocking fee and combining that with shipping I decided to use it. That was until I tried it and it is dead on arrival. The driver won't load and I hear a repeating whirring sound coming from the drive.
Perhaps I should have been aware of the restocking fee but in the future I will likely purchase at Best Buy as they don't have a restocking fee and I don't need to deal with shipping.
Dear Customer, There are many variables, beyond our control, that could affect the drives integrity between leaving our warehouses prior to being installed in a computer; as all our drives were passed our rigorous diagnostics and burn-in tests before they ship to our resellers. We understand your situation and we are open to kindly replace your in-warranty drive, as we stand by our products and their associated warranties. Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
For additional assistance, please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Our dedicated support teams will gladly address your concerns.
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