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ASUS > 
Item#: N82E16814121560

Pros:

Manufacturer Response:

Dear Valued Customer

I am sorry that your display card did not meet your expectations. Please let me know if there is something I can do to help. I can be contacted by the below email address. Your reference number for this case is 3130133. Thank you.

For support information, please visit http://support.asus.com. For service, visit http://service.asus.com. For warranty, visit http://www.service.asus.com/#!Graphics Card Warranty/c26b; Refurbished products/accessories: http://www.service.asus.com/warranty.aspx#!refurbished-warranty/c16us. For RMA status, visit: http://am.eservice.asus.com/rmaweb/search/rmCustomerQueryAction.do?.

Regards,

Mark
ASUS Customer Loyalty
cl-mark@asus.com

Cons:

Just to replay to the manufacturer's response. I RMA'd that card, it was suppose to be fixed, but came back doing the same thing. Needing another card ASAP I opted to do an expedited used video card replacement. There was a $600 ping/hold put on my credit card maybe 2 weeks ago, but it's off and no card has been sent. It's hard to find the status on this online, but if I did find the right webpage, it seems it wll be late this month before it ships. I suppose that's the reason the hold on my credit card is off. BTW, I put this in the cons portion because not to many people would see this as a "Pro" statement... Would you?

Other Thoughts:

First, why do I need to have a hold put on my credit card anyways? You had my video card once, you botched the repair, you should be begging me to let you send me another one. In fact, you should be sending me a new one. OK forget that. But why is there a $600 (extortionist amount BTW) hold anyway on a used card? And why is it still not shipped? It's suppose to kind be a fast thing I thought. My feeling is, if you hurt me, your hurt your whole customer base. Not a good thing to do in business. Your customer is suppose to be your most important asset.

Yes, I am tired of Asus and companies in general who think customers are a problem and treat them that way. It's a good bet when I do (if I do) get this used card, it will be a bad one too. Don't worry, I'll post back here an let you know for sure.

Manufacturer Response:

Greetings,

I am sorry that your RMA experience has not been ideal. Since you posted this reply, did you end up getting your replacement display card? If not, please let me know through email, and we can discuss this case further. Your reference number for this case is 3340016.

Regards,

Mark
ASUS Customer Loyalty
cl-mark@asus.com

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Home > 
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Desktop Graphics Cards > 
ASUS > 
Item#: N82E16814121560
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