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Item#: N82E16813131725
ASUS P8B WS LGA 1155 Intel C206 ATX Intel Xeon E3 Server/Workstation Motherboard
  • Socket LGA 1155, Intel C206 Chipset
  • Optical S/PDIF out port at back I/O
  • 4 x DIMM, max. 32GB DDR3

1 out of 5 eggs NEVER WILL BUY ASUS AGAIN 12/15/2013

This review is from: ASUS P8B WS LGA 1155 Intel C206 ATX Intel Xeon E3 Server/Workstation Motherboard

Pros:

Worked for roughly 2 years

Cons:

Customer service & defect rate

Other Thoughts:

This board died suddenly, not powering on, after good 2 yr usage. I've been royal ASUS customer since 486 processor era. Good. Gladly decided to give them a chance to reward my royalty with their customer service.

Once I submitted RMA, I got several different responses from different representatives regarding to the same RMA#(or case).

The first person said they would do 'advance RMA' for my case and had me to fill out forms including credit card # and all my info/signature to accept the conditions on the form.

After sending the signed form, another guy emailed me that advance RMA for this case cannot be set up via email and wanted me to call ASUS number.

When I called, I had to explain everything from the scratch to another guy. What a hassle. He explained advance RMA can only be applied to the purchase within 1 year and he said sorry. ****** me off but have no choice but to follow their policy. He suggested me regular RMA. Okay, do regular RMA but wasted a good day for this.

Then next day, just before I was about to leave for UPS, I got an another email from another guy that previously submitted 'advanced RMA' form is processing. Kidding me? Couldn't make a trip to UPS since all this make me confused.

Called ASUS again. The final person at CS said ignore the last message sent to me. REALLY? Missed another day for RMA due to all this chaos.

This is not the end of story.

I couldn't delay my project anymore and decided to get another board at local store. Went to m|crocenter, and, luckily, found the same model for manufacturer refurbished one.

Manufacturer refurbished? Okay, they should have QCed this for good working condition guaranteed. Paid another 150+ bucks for this and assembled my desktop again with this board.

Guess what happened. Now the board is powering on but failed to detect HDDs. Tried another good amount of time for trouble shooting. Turned out that the board is another defect product from this model. Have to make another trip to m|crocenter for return.

Being frustrated than ever, I decided to write a review for the first time of my life.

Good days for ASUS is gone. CS is poor and so is their product.

Manufacturer Response:

Dear Valued Customer,

I am sorry for the customer support you received. I can assure you that our customer support is taken very seriously. With that said, I completely understand any frustrations caused by this experience. Moreover, I would like to help. Please contact me through email, including the current RMA number, and we can discuss what options are available for this case. Your reference number for this case is 3290192.

Regards,

Mark
ASUS Customer Loyalty
cl-mark@asus.com

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  • JOONG O.
  • Verified Owner
  • Owned For: more than 1 year


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Item#: N82E16813131725
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