Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Sign up today for a 30-day free trial of Newegg Premier
  • Wish List
  • Feedback
  • Help
Search all
Search
WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN
  • Back up files from all your computers
  • Upload, access and save photos and videos from your mobile devices
  • Stream to your DLNA/UPnP-certified connected TVs, media players and gaming consoles
  • $324.99
  • $161.99
  • Save: $163.00 (50%)
  • Free Shipping (restrictions apply)

1 out of 5 eggs a lot of problems. 12/19/2013

This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN

Pros:

On paper, it has a lot of promise.

Cons:

Caution. Many problems, please visit the WD MyCloud forum before buying. In particular, look at the thread "My Cloud disconneted itself from network." [sic] For many users the drive disappears every a few hours and has to be unplugged to be used. This has been a known problem for more than 6 weeks with no acknowledgement, response or workaround from WD.

Other Thoughts:

I tried one, returned it, second had same problem. It works long enough for you to spend time configuring and copying files to it. Then it just won't stay on your network.

Manufacturer Response:

Hi there zzzoinks,

We apologize for the continued inconvenience you have experienced with the My Cloud and loss of connectivity. Western Digital is determined to address and resolve all issues relating to any customer concerns.

If you have not already done so, we recommend assigning a Static IP to the drive through the Dashboard’s System Settings. This would isolate any possible issues related to DHCP and lease times for connected devices on your LAN. The below link will provide instructions on how to configure the My Cloud for a Static IP, as well as assist you with remote access on your router.
“How to enable port forwarding on a network router for use with a WD My Cloud, My Book Live, or My Book Live Duo”: http://wdc.custhelp.com/app/answers/detail/a_id/8526

We see you have previously been in touch with our support team. We will forward your information to our My Cloud support for follow-up with your concerns directly, so we are able to further assess these symptoms and try to determine the root cause of the issue.
You may also reach our My Cloud support at the below link if you prefer, and mention this Newegg review..
http://support.wdc.com/contact/contact.asp?lang=en&ct=sentinel

Share this review:

Did you find this review helpful? Yes Yes / No No

  • NEIL H.
  • Owned For: 1 week to 1 month


Shop by Region: United States | Canada | China
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2014 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.