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WD My Book Live Duo 6TB Personal Cloud Storage
  • WDBVHT0060JCH-NESN
  • 2 x 3TB
  • 800 MHz CPU Processor

1 out of 5 eggs Dead after 4 days, even as RAID 1 12/22/2013

This review is from: WD My Book Live Duo 6TB Personal Cloud Storage

Pros:

It was easy to set up, started working right out of the box.

Cons:

Both drives died in the same 24 hours in RAID 1 configuration. Upon researching the issue, this is a very common problem and many people are frustrated with this product and WD's level of service.

Other Thoughts:

I will purchase a RAID NAS solution that I can choose the quality of internal drives. Sending back this junk.

Manufacturer Response:

Hello Dan, we are very sorry to hear that your drive did not function so soon after it was delivered. As a troubleshooting step, we recommend running either our WINDLG diagnostics software or Macs built-in Disk Utility to check your drives health individually outside the drive enclosure.

http://wdc.custhelp.com/app/answers/detail/a_id/940
Our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty http://wdc.custhelp.com/app/answers/detail/a_id/8

We would appreciate the opportunity to assist you directly in order to address any further concerns you may have with the device and/or your experience. You may contact us at 1 (855) 842-5370, or via our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=networking.

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  • James C.
  • Verified Owner
  • Owned For: 1 day to 1 week


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