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3 out of 5 eggs Samsung App Warning 01/04/2014

This review is from: Seagate Central STCG2000100 2TB Cloud Storage System

Pros:

Easy setup, works with with all my dnla gear, TV, Receiver, Xbox and access via wifi router and first gen ipad.

Good transfer speeds, no issues streaming music (primary purpose) via ethernet, central to router, dnla hardware connected to 10/100 switch that is connected to the router via 25ft cat6 cable. Cannot attest to video as yet butg may require a 10/100/1000 switch and or router for optimal streaming.

Cons:

The promised Samsung Smart Hub Seagate Media App compatible with Samsung Smart Hub TV's and Blu-Ray Players model years 2012 on, is false. I have had to return a Samsung BD-F5900 ( is in the correct model year range) And no app in the app store. Fortunately Newegg was stellar on the return experience.

I had to hunt down an older model Samsung Player BD-E5900 that is on a hard to find list from Seagate ( this should be included in their advertising/product description) http://knowledge.seagate.com/articles/en_US/FAQ/005037en have suggested to Newegg to add this to their product description online so others who are purchasing this and or Samsung products because of this promised availability/compatibility can avoid the hassle and expense this has caused myself and Newegg.

Am an old dog and prefer to browse my music collection via album covers like back in the vinyl days. And the Seagate Samsung App promised this, when coupled with 2012 on Samsung smart hub devices.

I very very rarely watch dvds or blurays and purchased a supposedly compatible player just for this feature, if I was content with list or folder view (thumbnail views) w/o album cover art, hades my TV, Receiver and Xbox already do that.

If this is an important factor in purchasing a central and or Samung TV, Blu ray... be sure is on the list above or pass on the Central in lieu of something else that will.

Contacted Seagate support via phone weeks ago, and was promised they would contact engineering and get back to me, no word yet.

Else will be like many such as I going (insert favorite expletive) and getting naught but a stoney silence from Seagate. If this feature is of no consequence for your needs so far so good on the Central.

Other Thoughts:

Myself, friends, family and a host of online freinds and associates will be looking to non Seagate hardrives, nas devices , media streamers, external storage devices etc... for sometime into the future...which saddens me a bit as Seagate drives have hitherto been my first choice over the years.

This issue has been noted and Seagate aware ofor sometime now, and they have yet to address it, or change their advertising , product description regarding this, nor appear to addressing it with an App update. That is inexcusable imho.

Manufacturer Response:

Dear Prole,

Thank you for taking the time to post a review of the Central 2TB Network Storage System.

We wanted to note that you should be able to use your Samsung device with the Central as long as the Samsung is supported for DLNA and has AllShare. To use the Central with DLNA, please reference the following support article:

http://knowledge.seagate.com/articles/en_US/FAQ/005389en

We are working on updating the Seagate Media app for Samsung and should have an updated version available soon.

If you have additional questions or concerns, please feel free to contact our support staff and we will be happy to assist further:

http://seagate.com/support/contact-support/

Best Regards,
Seagate Support

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  • Terrance M.
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  • Owned For: 1 month to 1 year


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