Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Sign up today for a 30-day free trial of Newegg Premier
  • Shipping Destination: United States
  • Wish List
  • Feedback
  • Help
Search all
Search
WD My Book Live Duo 6TB Personal Cloud Storage
  • WDBVHT0060JCH-NESN
  • 2 x 3TB
  • 800 MHz CPU Processor
  • $449.99
  • $399.99
  • Save: $50.00 (11%)
  • Free Shipping (restrictions apply)

1 out of 5 eggs Slow, DLNA disconnects 01/08/2014

This review is from: WD My Book Live Duo 6TB Personal Cloud Storage

Pros:

2 x 3tb green drives, easy, but slow to turn into RAID 1
No fan so silent.
Software for remote access seems to work OK, could access from my laptop and android devices.

Cons:

Software that comes with device only backs up data files, so cannot do a full system backup without buying a product like Acronis.
On a full gigabit network was often seeing transfer speeds as low as 0.3mps.
DLNA is pretty much unusable, if it does connect it keeps buffering then it disconnects. It seems WD are using their own software for DLNA on this unit and it just does not work properly.
Tried it on a 2nd Smart TV and each time got to the video menu it would drop connection.

Other Thoughts:

I bought this unit as a back up for my system and to use as a media streaming device, along with being to access my data from my android devices and laptop.
Set-up was straightforward with good online guides from WD. I downloaded and installed the WD Smartware to back up my systems, only to discover it only supports data so if I suffered a system failure I would have to re-install the OS and all programs.
I decided to try this software just for a data back-up, it started at around 20mps, but slowed to less than .30mps and after running all night it had not even made 100Gb, I left it running and after another 4hrs it had only managed another 4Gb.
I knew WD had a free version of Acronis on their website so downloaded that to get a full backup. This did go quite a bit faster, until it got to a folder of small text files, and again it went like a snail.
Once I had my music on the unit I went to try out the DLNA capabilities, 1st on my TV where it would play a track for like a minute and then skip to the next track. Next I tried streaming directly to my stereo receiver, same result.
To make sure it was not my network I then streamed directly to my receiver from my PC, flawless. So I knew the issue was with the WD device.
Just to make sure I attached a different manufacturer's NAS box to my system, and it worked perfectly.
The concept behind these boxes is great, but the software is just not ready yet.
Also tried to call WD's "24/7" tech support to find it was closed, put in a support request and 3 days later still have not had a reply.

Manufacturer Response:

Hello there Equinediver,
It is unfortunate to hear of the problems you are currently facing with your My Book Live Duo, and we apologize for that.
Please be aware that when running backups through the provided software, the initial backup will take much longer than subsequent backups performed afterwards. This is due to the fact that the software is managing the backup database, cataloging files, making copies, and verifying each file ir correctly backed up during this process. If you are wirelessly connected, attaching an Ethernet cable from your computer directly to the router may improve overall performance and efficiency when transferring data across your network.
As a troubleshooting step for resolving your concerns, we advise performing a reset of the device by pressing the reset button on the back of the unit and holding it for 20 seconds. This will remove the current network configuration and possibly allow for any residual configuration issues that may be causing these symptoms.
We would appreciate the opportunity to work with you directly and try to isolate the root cause of these issues, so we can get this resolved. We are able to collect system logs from the drive and if necessary escalate the issue for further review.
When you contact us via email or phone, please be sure and mention this Newegg review along with your previous case number so we direct you to our NAS support specialists. We have provided two contact numbers, one of which is our 24x7 support line, in the event you did not have this number. Thank you for your continued patience and understanding.
“24/7 Support for WD Home Networking Products”: (855) 842-5370
“Concierge Support”: http://support.wdc.com/contact/contact.asp?lang=en&ct=sentinel
(855) 556-5117

Share this review:

1 people found this review helpful. Did you? Yes Yes / No No

  • Cecilia B.
  • Verified Owner
  • Owned For: 1 day to 1 week


Shop by Region: United States | Canada | China
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2014 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site. nassau