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Drops USB 3.0 connection when reading 01/09/2014
R/W works great connected via USB 2.0.
Writes fast connected via USB 3.0.
Constantly drops USB 3.0 connections when reading, Windows error code 0x80070037. (Win7 64 bit Home Premium)
I previously gave this product a 5 star review. That was when I had only used the dock to back up and verify a WinXP based server via USB 2.0.
I tried to transfer many GB of data from a HDD in the dock while connected to a USB 3.0 port. This fails with a Windows popup error code 0x80070037 which indicates a lost source asset. The USB 3.0 connection fails when I read data from a docked HDD.
This is 100% repeatable in my case. The dock works fine connected via USB 2.0. The dock WRITES fine connected via USB 3.0. I can NOT read large chunks of data with the dock connected via USB 3.0.
There is some speculation that the SATA-USB bridge chipset (JMS551) has old firmware. Other manufacturers (i.e. Vantec) have published firmware updates for their docks. Syba USA insists there are no firmware updates available and runs me through the standard Tier 1 customer service script (i.e. "ensure your drive is formatted...").
So, I like the concept of this dock and it works great under USB 2.0, but if you expect to use it on a USB 3.0 port, caveat emptor.
Perhaps the device software was not properly installed on your system.
Please check that the software was installed correctly and that the drivers for your
computer are up-to-date. Please note that we do not carry firmware updates for our devices.
Those can be found with the chipset manufacturer.
Thank you for purchasing on of our products, and for leaving us your valuable feedback.
Please feel free to contact us @ sybausa.com if you require further assistance.
Regards, SYBA CST 01272014
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