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WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN
  • Back up files from all your computers
  • Upload, access and save photos and videos from your mobile devices
  • Stream to your DLNA/UPnP-certified connected TVs, media players and gaming consoles
  • $324.99
  • $159.99
  • Save: $165.00 (51%)
  • Free Shipping (restrictions apply)

2 out of 5 eggs not that good. 01/15/2014

This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN

Pros:

The apps for android and ios are good for accessing pdfs outside. Accessing pdfs and documents aren't a problem.

Cons:

This unit doesn't play movies all that well, it "lags" so much when I try to play videos. I' m on a gigabit home network too, not my router's fault because the is strong and I have a solid connection for streaming stuff from my pc. As others have said, this unit disconnects.Sometimes it reconnects after severly hours, other times I have to unplug it. Another problem is that sometimes it won't let me log in from my pc, eventhough I have logged out of other devices. I always update the apps on my devices and the unit's firmware but these problems persist.

Other Thoughts:

I will avoid being an early adopter for things like this in the future. I don't recommend anyone get this because this isn't ready yet, but the idea of being able to access your stuff from pc, android, ios, mac and web outside your home is neat if someone could get it right.

Manufacturer Response:

Hi Dave79,
It’s unfortunate to hear about these concerns with performance on your My Cloud drive within your network, and we apologize for any inconvenience you have experienced.
We recommend performing a reset of the My Cloud using System Restore only, then assigning a Static IP to the drive.
“How to reset a WD My Cloud or WD My Cloud EX4 Personal Cloud drive”: http://wdc.custhelp.com/app/answers/detail/a_id/10432
“How to enable port forwarding on a network router for use with a WD My Cloud, My Book Live, or My Book Live Duo”: http://wdc.custhelp.com/app/answers/detail/a_id/8526

For wirelessly connected devices that access the My Cloud, consider connecting with an Ethernet cable and testing further.
If the above troubleshooting does not resolve the stated concerns, our My Cloud support team would like the opportunity to work with you directly to resolve the issues. We can collect logs from the drive and perform a network scan in an attempt to isolate the root cause of the issue. Please contact us by phone or email below and mention this Newegg review, so we connect you with a My Cloud specialist.
http://support.wdc.com/contact/contact.asp?lang=en&ct=sentinel
(855) 556-5117

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  • David C.
  • Verified Owner
  • Owned For: 1 month to 1 year


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