- Intel Core i7 4700HQ (2.40GHz)
- 16GB Memory 1TB HDD 128GB x 2 SSD
- NVIDIA GeForce GTX 765M 2GB
- 1920 x 1080
- Windows 8
2nd RMA, losing faith. 01/17/2014
Fast...when it's not being RMA'd. I previously gave this laptop a 5 star rating, which I am reducing to 1 star to even out. Read my horror story to find out why.
This laptop worked great for a few weeks. Other than the aforementioned trackpad issues, I really had no qualms. That is, until my screen mysteriously vanished and went completely white. I called MSI and they immediately requested that I RMA it. Okay, that sucks, but whatever. I need this for work and I need it working.
They recommend you insure your package, and seeing this is an expensive laptop, I put insurance on it for that amount. Great, I'm out $64 to ship a 5 week old laptop back to the manufacturer.
They give me an estimated time frame of 15-25 business days, which I am NOT happy about. Again, I use this for work. However, to their credit, they repaired and dropped it back in the mail within 4 business days of receiving it, which I was happy about.
Fast forward to a week after receiving my laptop back from MSI, I get a SSD failure. GREAT. I have to RMA it AGAIN to MSI.
To be honest, I got so fed up with this that I put it on a shelf and didn't look at it for 2 months. Who has the time for this bologne? Certainly not me.
I finally get a moment to send an online request for assistance. After 2 weeks of no response, I finally just called, and they requested that I RMA it again. Greeeeat. This time I didn't ship my charger to them (they request that you send EVERYTHING back with it), which saved me $10 on the shipping cost, but still ran me $54. So $118 in shipping later, I've been able to use this laptop for about 6 weeks total since I purchased on release day.
What. A. Joke.
It's unfortunate, because I really enjoy using this laptop when it works. But I don't have the time to constantly RMA this thing. It's been dead longer than its been working, and thats pathetic.
Dear Valued Customer,
We apologize for the issues that you are having with this product.
Please provide your previous RMA# and we can issue you a 2nd RMA with an eCall tag.
If you have any questions, please kindly get in touch with our tech support team directly at 626.271.1004 for assistance during regular business hours from M to F, 6am to 6pm Pacific Time, or you can email us at email@example.com.
When contacting us, please kindly include your product info, thank you.
MSI Review Team | firstname.lastname@example.org
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