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TRENDnet > 
Item#: N82E16833156353
TRENDnet TEW-692GR Concurrent Dual Band Wireless N900 Router
  • 900 Mbps of total wireless throughput!
  • All Gigabit wired ports
  • Concurrent Dual Band technology generates two separate 450 Mbps wireless n networks at the same time
  • Open Source DD-WRT
  • $149.99
  • $64.99
  • Save: $85.00 (57%)
  • Free Shipping (restrictions apply)

1 out of 5 eggs Cheap is cheap 01/20/2014

This review is from: TRENDnet TEW-692GR Concurrent Dual Band Wireless N900 Router

Pros:

1. It worked well when in working condition.
2. Dual band worked well.
3. Looking good three antennas

Cons:

There is only one problem, but a serious problem; continuous disconnection.

I used to use a router from Netgear, Linksys, Airlink, T-mobile all the way from 802.11 b. I never had any serious issues with them. I upgraded my D-link N band router with this Trendnet. It worked very well for around 8 months. Then, it began to make an irregular disconnection. Sometimes, the problem occurred in a few days, sometimes in a few weeks, and sometimes a few months. I later found that the router kept losing IP, or couldn't update the IP info. Every time when this problem occurred, I had to directly connect the WAN cable to my PC and power cycle both modem and the router. A regular power recycle, resetting the router, or upgrading firmware did not help at all.

Before the warranty of the router was expired, I talked to the customer service twice for the same problem. Their answer was simple and terrible. "We don't remotely detect any problem on your router" So they rejected RMA.

Other Thoughts:

I check Newegg reviews first before buying any products because they are accurate and fair. I consider to buy one when its reviews are over 85% from 4 stars + 5 stars.

I am sad that I didn't do that for this router because it was on a crazy sale.

In most cases, there are reasons why cheap ones are cheap. But what you need to know is that the service of Trendnet is cheap.

My money won't go for any Trendnet products

Manufacturer Response:

Hi Anonymous,

I can understand your frustration for this unit not working as promised and for that I deeply apologize. Please email me directly at adrian@trendnet.com with "Newegg TEW-695GR Review" in the subject line and I will be able to respond immediately. Thank you for taking the time to review our product. We hope to hear from you soon to regain your trust in TRENDnet.

Warm Regard,
Adrian
TRENDnet Sales Support Team

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  • Young S.
  • Verified Owner
  • Owned For: more than 1 year


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Item#: N82E16833156353
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