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- Upload, access and save photos and videos from your mobile devices
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Works but slow 01/22/2014
This review is from: WD My Cloud 3TB Personal Cloud Storage WDBCTL0030HWT-NESN
*Slow transfer speed
*Sometimes loses connection halfway through transfers
I thought this would be a good pick up since it was a good price and I wanted a cloud to transfer files from computer to mobile and so on. The transfer speed is super slow though even with my 10Mb internet speed so it really makes it a pain to transfer multiple files in one sitting. though it's not all that bad, there are more cons to it than pros.
We appreciate your feedback and apologize that your have experienced this inconvenience in working with the device on your network.
Please verify that your My Cloud drive has the latest firmware installed and running, as our latest update does address your stated concerns. The procedure for updating your device can be found at the following link.
“Product update for WD My Cloud”: http://www.wd.com/wdproducts/updates/?family=wdfmycloud_s
In an attempt to improve performance on your LAN, we have provided a link below that illustrates best practices when working with the My Cloud. Please keep in mind that regardless of your ISP download speed, performance on your LAN for interconnected devices is based on the type of networking equipment and interfaces being used on your router and computers. The My Cloud supports gigabit connectivity, and we recommend connecting your computer directly to your router via Ethernet to see if this resolves any performance concerns.
“When transferring large files to or from a Personal Cloud drive, performance may be slower than expected”: http://wdc.custhelp.com/app/answers/detail/a_id/5736
If you continue to experience any further concerns after trying the above recommendations, please do not hesitate to contact our My Cloud support team so we can work with you towards providing a positive resolution to your experience. Please mention this Newegg review when you speak with via email or phone.
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