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Item#: N82E16820231516
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4 out of 5 eggs G.Skill Fast and Cool, but RMA sometimes necessary 01/29/2014

This review is from: G.SKILL Ripjaws Z Series 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL8Q-16GBZH

Pros:

Looks well (doesn't really matter to many customers), good fit, fine compatibility, flexible and precision adjustment timings, good and standard packaging, and fine reputation of the company.

Cons:

While it is fairly easy to interact with the company, the RMA system is questionable at this time. Must submit a certain form and await response, which could take a few days. No direct exchange, i.e. provide credit card number and have replacement shipped out immediately. So, when you send out your four sticks because one went bad; you're left without RAM unless you have some extra or buy more. One stick of four started faulting after 14 months of non-overclock, standard timings settings usage. First GSkill RAM Failure in over 8 years.

Other Thoughts:

A big and successful company like GSkill could easily upgrade its RMA system by allowing customers to provide credit card number to guarantee payment if assessment of bad memory is wrong. I am in midst of RMA that looks to take a couple of weeks being GSkill is on the West Coast and I on the East. If things go faster, I'll gladly update this assessment. Would be nice if customer service was a bit more energetic and kind when interacting with customers....Dude (don't like that term personally).

Manufacturer Response:

.
Dear Customer

Thank you for your G.Skill purchase and review. Glad to hear the memory was a good fit and works well in your system. This is a high capacity, low latency memory kit that is great for most builds. With 16GB of DDR3-1600, you should never experience any lag or delays even during long periods of memory intensive tasks. With regards to the RMA process, we have tried many methods in the past to minimize downtime (such as accepting credit cards), but other issues arise that in the end causes more problems and delays to the RMA process. Rest assured the typical turn around time is 1-2 days, so you will receive new replacements very quickly. We apologize for any inconvenience. If you have any further questions or concerns, please feel free to contact us directly.

Thank you
GSKILL SUPPORT

Quality and customer service are our top priorities.

Tech Support Email: ustech@gskillusa.com
RMA Dept Email: rma@gskillusa.com
G.Skill Forum: http://www.gskill.us/forum/

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  • Clarence W.
  • Verified Owner
  • Owned For: more than 1 year


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Item#: N82E16820231516
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