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Can't really say either but having to pay $10 shipping to replace a $24 card which was DOA does seem rather disappointing to say the least.
With down time considered I would rather order a different unit and take the loss on this one.
Dear Gwynedd C, I am sorry to hear that your system is not working. We do offer 24 hour technical support at 1-888-881-3842 option 1 or by email at firstname.lastname@example.org and we can help with trying to find the problem and if the card is in need a replacement we can work with you on the shipping within 30 days of purchase. Please let us know if you do want support.
Sincerely, EVGA Customer Support
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