Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Sign up today for a 30-day free trial of Newegg Premier
  • Wish List
  • Feedback
  • Help
Search all
Search
Home
Home > 
Office Products & Point of Sale > 
Point of Sale > 
Point of Sale Monitors > 
TATUNG > 
Item#: N82E16824202026
Tatung TS15R-MU02 TRIVIEW 15-inch 5-Wire Resistive POS Touch Screen Monitor with USB MSR and Elo touch sensor and controller
  • 1024 x 768 Native Resolution
  • 5-Wire Resistive Touch Technology
  • Dual Serial/USB Touch Interface
  • Integrated 3-Track USB MSR
  • 200 nits (Typical) Brightness
  • 130° (H) / 100° (V) View Angle
  • $469.99
  • $374.99
  • Save: $95.00 (20%)
  • Free Shipping (restrictions apply)

Pros:

Touch screen works well, great Newegg price.

Cons:

MSR failed after 2 months of use. Contacted the manufacturer to file warranty claim. Have been going round and round for nearly a month trying to get a shipping label to get a repair/replacement with no success.

Manufacturer does not stock parts for this model.

Called tech support, the support person insisted it was a driver problem. There was a pretty significant language barrier as I tried to explain what was wrong. Credit cards would not slide through the card reader. Tech support kept insisting that it was a driver problem. After over an hour on the phone going round and round installing the SAME driver over and over (that was previously installed 2 months prior and was working fine), the light finally went on after we reinstalled it a 3rd time and were asked to swipe a card. We explained that the card would not pass through the reader because a spring broke and it was blocking the path. He FINALLY transferred me to the warranty department.

Other Thoughts:

If you are looking for a good point of sale touchscreen with built in MSR, don't buy this! There are no indicator lights on the MSR to identify when things are functioning. You are completely blind to everything that goes on. You just need to assume it is connected and running.

- The quality is poor
- The manufacturer does not stock parts.
- Communicating with tech support staff is a challenge.
- Tech support works off a triage list and makes you do all kinds of things that are totally unrelated to the issues you report.

Failed after 2 months of use. It has been several weeks trying to get a repair and am still unable to send the product in. I received confirmation about the warranty. The problem is that Tatung has not provided a warranty claim address.

If you intend to use this for business purposes and expect to rely on this product, make sure you buy a back up USB MSR. This is NOT a quality product. If it fails, you are dead for a VERY LONG TIME. The warranty/support process is long, painful, and appears to be deliberately impossible.

RUN!!!! Don't look back. Save yourself grief.

Share this review:

Did you find this review helpful? Yes Yes / No No

  • JEFFREY O.
  • Verified Owner
  • Owned For: 1 month to 1 year


Home
Home > 
Office Products & Point of Sale > 
Point of Sale > 
Point of Sale Monitors > 
TATUNG > 
Item#: N82E16824202026
Shop by Region: United States | Canada | China
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2014 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.