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Ordered 2 WD RED 4 TB - one worked 3/4 of the way other DOA
QNAP NAS Expansion from 2TB RAID 1 to 4TB RAID 1. First WD RED worked fine during migration, once second 4TB WD RED started mirroring, the first started to show bad read/write blocks and the second drive did not pass at all. I am returning these 4TB WD RED and picked up 2 HGST Deskstar NAS H3IKNAS40003272SN(0S03664) 4TB based on reviews. Lost the advantage of my coupon savings and almost 16hrs of frustration dealing with these paperweights.
Why do I have to pay for returns if the product does not work?
Hi Carlos, thank you bringing your experience with the WD Red drives to our attention. We truly apologize for the frustration and inconveniences you have experienced relating to this unfortunate situation. Our support team would like to work with you in resolving your concerns, and provide you with a positive outcome to your overall experience, and receive these drives back for further testing.
We can follow-up with you via email or phone at (855) 559-3733, or our support website at: http://support.wdc.com/contact/contact.asp?lang=en&ct=wdred
Be sure to indicate within the online case creation or with the first support agent you speak with that you are responding to a Newegg review, so we can route you and your information to the correct team member.
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