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Intel Motherboards > 
ASUS > 
Item#: N82E16813131800

Pros:

Good Overclocking abilities
4 x SATAIII ports
Onboard Bluetooth
ESATA port
Lots of USB3
Lots of PCIe slots
No old keyboard/mouse port (they're unnecessary now)
Looks Nice

Worked good for about 8-9 months

Cons:

The bluetooth isn't compatible with Windows 8!!! What the...

Once I filled the mobo with PCIe devices, things started going wrong. USB 3 slots would randomly drop out, leaving me thinking one of my USB devices had broken.. until I realized nothing in that slot would work.

Then, PCIe devices would also stop working, as though they were not installed. I hooked up an ASUS Radeon HD 7870, Radeon HD 5450, Firewire card, USB 3 card, and a UAD Quad card. With all of these loaded... one of the above would not work. Which one didn't work seemed to be random, but sort of based on the order that I filled the slots... some how.

This happened for about a month, and then one evening I went to turn on my motherboard and it wouldn't post. I opened the computer case and the red light was showing at the VGA LED indicator. Clearly... there's an issue with the PCI slots.

I spoke to customer service, and they confirmed this board has a faulty PCIe controller!

I tried to RMA... that was a bit of a nightmare. I did it via the online chat... and it took 4-5 separate tries to actually get anything accomplished. The first rep said they'd set up an RMA for me.. it didn't happen. I try again, the 2nd rep finally does setup the RMA for me, they said the RMA system was down when the 1st rep tried. I get the email, and notice ASUS requires a credit card hold for the MSRP of the mobo before they send a replacement. I don't have space on my card... so I reached back out to a 3rd rep to ask if this can be waived.. and they couldn't discuss it with me because their RMA system was down.. again. I finally spoke to a 4th rep a week later and they told me the replacement board is no longer even an option.. and they'd have to do a repair RMA instead, and they have no other choices... but they won't require a credit card from me. I've heard horror stories about their RMA repairs.. so I'm very nervous and worried they'll return it broken. But we'll have to see.

So.. instead of waiting for the RMA process, I purchased another mobo in the meantime. I grabbed an MSI x79a GD45 Plus. it's better than this mobo in every way. SATA III feels faster. My programs & Win 8 run more stable. Data gets transferred faster. Clean overclock.. literally no stability issues. All of my PCIe devices work as intended. Couldn't be happrier with the switch.

Manufacturer Response:

Greetings,

I apologize for the issues you have had thus far. When you have the time, please contact me through email as I may have a solution in this matter. Thank you, and have a great day. 3616234.

Regards,

Mark
ASUS Customer Loyalty
cl-mark@asus.com

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  • Christopher O.
  • Owned For: 1 month to 1 year


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ASUS > 
Item#: N82E16813131800
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