- Intel Z97
- Core i7 / i5 / i3 / Pentium / Celeron (LGA1150)
- DDR3 3400(OC)/3200(OC)
Disappointing reliability 06/23/2014
Nice board layout, PLX bridge to enhance PCIe capabilities, M.2 PCIe slot, clean, not unnecessarily complex
reliability problems, support is significantly lacking. My first board lasted ten days, then it bluescreened and wouldn't boot. Through troubleshooting, using 4 different sets of memory, three on their approved list, and 2 different CPUs, a Core i7 4770k and a Pentium G3220, I found that any memory in slot B1 would cause the system to not boot with a 0055 code, and if all four are populated it would give a ddFE code. It took 7 days to get through the process to get a new board sent to me, which is way too long. When I got the new board, I had the exact same problem. I got a Sabretooth Z97 mark 2 from a local place, and both CPUs and all 4 sets of memory work fine in that board, so I know it is not me, nor my other equipment. I had to buy the second board just to be sure it wasn't me, and that I wasn't going crazy. I dread having to go through the RMA process again.
I've been an Asus fan for a long time. I've purchased around fifty Asus boards. I've bought some competitors' boards at times, but I've always had issues with them. Asus has always had very compatible and reliable boards for me in the past. I just never had to deal with their support before. Wow, am I disappointed with their support process. The people are great, but they really need to work on streamlining their processes and make support easier to reach. The whole "file a case online and then call or online chat with support" thing is quite annoying.
I am sorry to hear that you have had issues with two of our boards sir. While it is certainly possible that there can be the same issue with two different motherboards, it would not be very common. There may be something else at play here. If I can assist you with resolving them or even help with your RMA, please let me know. Cs#3785845
ASUS Customer Loyalty
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