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Would not be recognized in disk management or the BIOS so I'm assuming it was dead on arrival. It also had this very high pitched but quiet whistle noise that made me want to gouge my eyes out. Maybe the 2 issues are related.
The SATA port/cable I was trying on this drive are good. I plugged them into my existing HDD and it was recognized immediately, so I know it's the HDD that's the problem. I wish they didn't make you give an egg rating for DOA items.
We regret hearing that you received a drive that was not working as intended for you. Please note that all Western Digital products are tested and determined to meet WDs stringent quality standards before they are shipped to our retailers. If you would like to replace your device through WD directly you may do so online at the following link.
“How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty”: http://wdc.custhelp.com/app/answers/detail/a_id/8
If we can be of any further assistance with the concerns relating to your overall experience, you may contact us at (800) 275-4932, or via our support website at: http://support.wdc.com/rs
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