- Black
- Aluminum ATX Full Tower
- 2 x USB 3.0 / 2 x USB 2.0 / Audio Front Ports
Defective Front Audio Panel, Support is Useless
03/05/2016
This review is from: Antec P380 Black Aluminum ATX Full Tower Computer Case
Pros:
Great case, provided everything works.
Cons:
The front audio panel was defective when I received it (specifically - just the microphone port) and promptly contacted Antec support requesting a replacement part since the entire front audio panel can be disconnected/removed from the case I didn't feel a full RMA of the case was necessary, especially since I just build my new computer inside of it.
Two months later of having Antec Support (specifically - Ryan, a Tech Support Lead) state my "spare parts order has been entered" and I have yet to receive any replacement parts or any updates unless I prompt them to update me and even then it's the same canned response about parts being out of stock and my "spare parts order has been entered".
Overall Review:
If replacement parts are flying off the shelves as quickly as Antec would have me believe, it then would seem that there are serious manufacturing/design issues with this case that creates many defective issues that requires them to replace parts at a pace they are unable to keep up with.
If this is true, I would not purchase another case from Antec again.
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- Christopher M.
-
Verified Owner
-
Owned For:
1 month to 1 year
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