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Seller#: 0UHZRBI9OTBDU39E0

Propel Direct Seller Profile 510-979-9969 Email This SellerEmail This Seller  See all products from Propel Direct See all products from Propel Direct

Propel Direct is your one-stop saving store for high quality rechargeable batteries and chargers. We offer rechargeable batteries and chargers that are made with industry leading technologies, and the most cost effective manufacturing process. In addition, we offer you a wide spectrum of valuable information on batteries and chargers for your in-depth understanding of the battery world. Our high quality customer service are specially designed and dedicated to offer you a secure, friendly, convenient, private, and informed shopping experience. With our own direct manufacturing of top-quality rechargeable batteries and chargers, we are committed to providing the best battery products and service to you at the most attractive prices. You can easily realize 40-80% saving from the price at retail stores.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (179 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 125 Reviews
newegg
70%
Good Rating + 4 31 Reviews
newegg
17%
Average Rating + 3 4 Reviews
newegg
2%
Poor Rating + 2 3 Reviews
newegg
2%
Very Poor Rating + 1 16 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
aamir
Order Date : 3/7/2015

Rating + 1 you get what you pay for

Charger stopped working after 2 months. No return or replacement help.

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chipandbytemaster
Order Date : 5/16/2015

Rating + 3 Used or returned item received

The main box was re-sealed with new tape.Inside the box the individual parts were taped down with a second layer of tape. It is very obvious that the merchandise (that was sold as new!) had been either used by the seller or returned by another customer. I believe that it is illegal in this country to re-sell previously sold items as new. No more Newegg Marketplace for me - ever! By the way, the instruction manual was missing as well. I'll keep this as a reminder to stay away from the Newegg Marketplace, plus it is not worth the hassle of returning, etc.

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candreae
Order Date : 4/24/2015

Rating + 5 Great Seller

Got my items within a couple days of order just as described and properly packaged.

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kvmalley
Order Date : 4/18/2015

Rating + 4 UDI 818 A Quad

I'd say this is a marginal entry level quadcopter. It flies relatively well until the slightest breeze, which just takes it away. Fun to fly in open areas with no wind whatsoever. I think there are far better buys out there for nearly the same money. There are new ones being introduced every day.

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Aurkayne
Order Date : 3/3/2015

Rating + 4 Decent product

Shipping time was very good. The product doesn't look quite like it does in the images, it's a good deal bulkier, and tight on the head. I'm satisfied and would purchase from them again.

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BUC
Order Date : 3/8/2015

Rating + 5 Nice flight easy on the pocket

worked great for me pictures are grainy but for the cost it's fine your not going to get movie quality images, it's for fun and training so you can move up to the big boys

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N/A
Order Date : 12/9/2014

Rating + 5 Excellent service

Recieved product as described and in a timely fashion. Thanks

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PT
Order Date : 2/13/2015

Rating + 1 Terrible experience

If I could give 0 eggs I would. I contacted the seller 3 days after purchase because the status was still pending. They responded and issued a shipping label notification. Several days later I checked and the shipping status was still not actually shipped. After a week I'm told the product is not in stock and my order is being canceled. This was intended as gift and forced me to get the product elsewhere and pay ridiculous shipping fees to get it in time due to the lack of reliability of this vendor. Not what I expected from Newegg and bad for Newegg's image.

1 out of 3 people found this review helpful. Did you? Yes No

PT
Order Date : 2/13/2015

Rating + 1 Terrible experience

I purchased a product and had no update on the order until 3 days after purchase. I contacted the seller and they then issued a shipping label. 2 days later I check the tracking and find out that only the label was created and nothing shipped. A full week after the purchase I get a refund telling me the product was never in stock and my order was being canceled. Apparently the vendor is not the supplier and uses yet another third party supplier for the products. This single experience makes me not want to deal with any marketplace vendors and greatly reduced my faith in Newegg as a whole. Extremely dissatisfied with this vendor.

3 out of 4 people found this review helpful. Did you? Yes No

jonesy
Order Date : 11/28/2014

Rating + 5 quad copter

arrived quickly and well packed

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy
    PRODUCT WARRANTY TIMEFRAME:

    - Returns for refund: 30 Days
    - Exchanges for replacement on defective items: 90 Days

    PRODUCTS EXCLUDED FROM ABOVE WARRANTY:

    - Primary Lithium and Alkaline batteries: 0 Days
    - RC Helicopters: 7 Days

    OTHER:

    - Order discrepancies/Dead-On-Arrival (DOA): 7 Days

    GENERAL RETURN INFORMATION

    Upon receiving your order, we ask that a thorough inspection be made. This is to ensure that all items ordered are received, and that no items are missing or incorrect. Please inspect all items for any signs of damage or defect.
    If any items are missing, damaged, or incorrect, follow the instructions below and send notice as soon as possible. Please note that International buyers will pay for shipping costs, both ways.

    1. Send notice of any error within 7 Business days of the delivery date.
    We reserve the right to refuse any return for which notice was not given within this period.

    2. Initiate the RMA process from a representative via e-mail or phone call for an RMA number.
    *Note: Do not send back any product without an RMA number, as your return may be denied. Submission through the form does not mean RMA has been approved. Our representatives may contact you with additional details before RMA (Return) is approved.

    3. Return the item(s) within 14 days of the RMA issue date.

    4. All refunds will be applied AFTER the returned items have been received to our warehouse.

    5. All exchanged items will be shipped AFTER the defective units have been received and tested by our QC department.

    REFUND

    If a purchase is not satisfactory, or was purchased in error, you are welcome to apply to initiate the RMA process. Any return for refund is subject to a restocking fee of 15% and all shipping costs or insurance fees are nonrefundable. Shipping fees may be retroactived for free shipped items upon their return. We do not provide shipping label for any returns for refund, including items nonfunctional or dead on arrival. Similar to a walk-in store, they do not reimburse your gas money for the drive to return the item. However, we will ensure that there will be as little hassle as possible.

    REPLACEMENT

    If an item ordered is determined to be defective, returned items will be tested by our QC department to identify any defects. If we are unable to replicate the issue during the test, we may charge for the prepaid label and send the same item back to the customer. Please note that shipping labels are ONLY provided for defective units that are reported within 7 days of arrival. Exchanges may be made for the same product only.

    RETURNS FOR RC UNITS (Helicopters, Quadcopters, Boats, etc)

    All RC units have a 7 day warranty that begins from the date of package delivery. Any malfunction reported outside this period of time will not be eligible for a refund or replacement. Any refund of an RC unit is contingent on the unit being in its original, unopened package. Any physical damage, crash, hard landing, or visible wear will void the warranty and leave the unit ineligible for refund or replacement. (RC units are very sensitive. Their components can be disrupted by contact or collision with a fixed object. It wouldn't be fair to the seller if customer crash it and request for refund or replacement. Please take your time and be patience during the learning period.)

    *Note: Toys - Remote & Radio Controlled Return Policy below is ONLY applied to RC units shipped by Newegg.

    DJI RETURNS

    Propel Direct is only able to accept a return for refund for a DJI product if it is requested within 14 days of its arrival, completely unopened and new in box. If a user is experiencing defects or malfunctions please contact DJI.

    E-mail: us.support@dji.com

    TERMS OF SALE

    Propel Direct will not be held liable for any special, consequential, incidental, or any other damage to the product or resulting of the product.
    All purchases from Propel Direct require an agreement to all terms listed here and include all conditions and return policies.
Toys - Remote & Radio Controlled Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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