PuzzleZoo.com Seller Profile 877-901-8697 Email This Seller See all products from PuzzleZoo.com
Monday Through Friday 9:00 am to 4:00 pm PST (No Weekend Hours)
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Standard Return Policy
To return an item to us, please contact us first and describe the problem by emailing us at firstname.lastname@example.org or calling our toll free number: 1-877-901-TOYS(8697). We will respond, typically within 24 business hours, with instructions for an exchange or return. Be sure to include a copy of your invoice with the item(s).
You don't have to have a reason to return an item to us. If you've changed your mind about an item for any reason, you have 7 days to return it to us. As long as the item is still in the condition in which it was sent (unopened and undamaged) we will be happy to accept it back.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.