Quantum-Wireless Seller Profile 212-993-5899EXT0 Email This Seller See Seller Store See all products from Quantum-Wireless
At Quantum-Wireless, we believe that innovation is power. We don’t follow the technology trends—we create them, and as 21st century trailblazers we’re dedicated to bringing our customers the freshest, next generation niche communication 3G and 4G devices around. We cater to the broadest spectrum of technology consumers, from the tech novice to the tech whiz, specializing in product lines ranging from cell phone cases to GPS Tracking Systems.
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Standard Return Policy
Returns for Opened Merchandise – Is allowed within 15 days of delivery. Open merchandise must be returned in the undamaged manufacturers packaging and include all accessories. There is a 10-20% restocking fee for opened items. Please do not tape or write anything on the manufacturers packaging. Merchandise that is received in any way that compromises its value will result in a much higher restocking fee based on its loss of value. The restocking fee for opened items received in a compromised condition is at our discretion.
• The following item categories are not allowed for return/exchange under any circumstances if opened: Batteries, Cell Phones, Video games, Software / Licenses, Warranties, Home and Kitchen Appliances, Personal Care, Televisions, Larger LCD Screens, Laptops, 3D Printers, and Used One-Time Use Products. We suggest that you contact us prior to buying any of the above if you need more information and to get a written exception to this policy. You can contact us at Newegg@Quantum-co.com.
Items that are Materially Different/Not As Advertised - If your item is materially different than what is advertised - Please do not hesitate to contact our Newegg Customer Service within 10 days at . Items that do not live up to your desired expectations are not materially different and we cannot be held responsible. Please direct all complaints and questions directly to the respective manufacturer as they are best fit to handle.
Damaged/DOA/Defective items - Reported within 10 days are immediately replaced free of charge. If your item becomes/or is found to be defective beyond the allotted reporting period and is under warranty, than you should contact the manufacturer directly.
Merchandise Sold As Used - While the majority of our items are sold as brand new, we do sell some items that are used but are tested and are working. We currently do not accept returns for these items. Customers should contact the respective manufacturer as the products are covered under their warranty and direct all return issues to them.
Again, please do not send your return prior to asking for a RMA number by emailing us at Newegg@Quantum-co.com Return without an RMA on the box misplaced altogether and/or will be refused by our warehouse! Please include a copy of the order invoice/packing slip, from the original order along with a copy of the email confirmation in the return package.
Returns must include the original packaging and included accessories (i.e. Manuals, warranty, security seal etc.). Do not write or paste anything on manufacturers packaging. Place return in another carton for shipping so that it arrives safely. If your item is missing any of the above, please do not return it.
Refunds, regardless of the nature, are usually processed within 7-14 business days. If the allotted time has already passed and you have still not been refunded in any way please contact us. The same applies to exchanges.
Should you have any further questions or concerns regarding our policy, please do not hesitate to contact our Newegg Customer Service Support.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.