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Seller#: 0UH8ISD14XYFVD16E

Quantum-Wireless Seller Profile 877-259-4629 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Quantum-Wireless See all products from Quantum-Wireless

At Quantum-Wireless, we believe that innovation is power. We don’t follow the technology trends—we create them, and as 21st century trailblazers we’re dedicated to bringing our customers the freshest, next generation niche communication 3G and 4G devices around. We cater to the broadest spectrum of technology consumers, from the tech novice to the tech whiz, specializing in product lines ranging from cell phone cases to GPS Tracking Systems.

Backed by a dynamic management and employee base, Quantum buzzes with the same pulsing energy pervading its hometown: the heart of midtown Manhattan, NY. Through practicing a unique formula combining superior products with a personalized customer service approach, we have become an established and respected authority in the field of technological progress. In fact, Quantum ranks #56 on this year’s Inc. 500, a prestigious list detailing the 500 fastest-growing private companies in America in 2012, and #1 in Inc.’s Telecommunications category.

Quantum-Wireless: Providing you with the products and service you deserve, at a price you can afford.

We reserve the right to refuse to complete an order where a palpable error is evident.

We are available to assist you Mon.-Thur. 9AM to 5PM, Friday 9AM to 3PM, excluding major Holidays.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (521 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 314 Reviews
newegg
60%
Good Rating + 4 59 Reviews
newegg
11%
Average Rating + 3 29 Reviews
newegg
6%
Poor Rating + 2 24 Reviews
newegg
5%
Very Poor Rating + 1 95 Reviews
newegg
18%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 8/20/2014

Rating + 5 Very Satisfied

My order came well packaged and a day early. The price was great, too. I'd gladly do business with them again.

Did you find this review helpful? Yes No

cerealkeller
Order Date : 8/10/2014

Rating + 3 Meh...

It took them a week just to ship the item and the packaging for the item was damaged. Fortunately the item itself worked perfectly.

Did you find this review helpful? Yes No

N/A
Order Date : 8/12/2014

Rating + 1 Premium Shipping Scam

Actually I am FURIOUS with Quantam Wireless.

I ordered a wireless network device, and I paid $20.00 for premium shipping -- TWENTY FRIGGING DOLLARS.

But -- despite having paid for PREMIUM shipping, $20.00 FRIGGING DOLLARS, here it is 12 days later and I still don't have the part.

YOU SHIPPED THE PART VIA UPS SMARTPOST -- so I am waiting for UPS to deliver it to the snail mail company so they can deliver it to me. For $20.00 FRIGGING DOLLARS, and and it is going to take TWO FRIGGING WEEKS TO GET TO ME.

What I think you did was take my $20.00 FRIGGING DOLLARS, and pocketed that money, and then sent it via cheap snail mail and tried to profit off of me, thinking I wouldn't notice.

Well -- I noticed.

Any questions??

(Note: Newegg has already apologized and refunded the $20.00 --which I hope comes out of your pocket not mine -- but that doesn't get the part to me so I can fix the crippled WiFi system that it is intended for. I truly appreciate Newegg's intervention here.)

Did you find this review helpful? Yes No

N/A
Order Date : 7/18/2014

Rating + 1

We have not received the entire order from Quantum. We have been in contact with them multiple times, and they keep telling us that they'll take care of things immediately. The Rep I've dealt with has always been courteous, but courteous or not, our order has not been filled, and we have not received the promised return shipping label so we can return the part of the order we have and get the sales price refunded to our credit card. Customer service friendliness I would rate at 5 ... however order completeness, following through with what they say they'll do, and promptness on any level, I would rate at a 0 or a 1, In my experience they've been horrible.

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N/A
Order Date : 7/30/2014

Rating + 5 AMAZINGLY FAST DELIVERY!!!

I am in a state of shock. I ordered my Kensington K72436AM Black 104 Normal Keys USB Wired Standard Keyboard for Life Desktop Set, less than 48 hours ago, and I am now TYPING & MOUSING on it, as I write this review. Kensington is a good brand, and I was expecting this shipment in 5 to 7 days. Nope! I got it within 48 hours!!! Thanks Quantum Wireless! You just went to the head of the "Awesome Delivery Time" list!!!

0 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 7/23/2014

Rating + 5 great company

would buy from again fast shipping no problems did not contact

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N/A
Order Date : 7/10/2014

Rating + 5

Received my order on-time and exactly as ordered.

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N/A
Order Date : 7/16/2014

Rating + 5 great service

Had ordered wrong RAM and had replacement shipped same day and arrived next day. Thanks.

0 out of 1 people found this review helpful. Did you? Yes No

MickiH
Order Date : 5/23/2014

Rating + 1 Very disappointing

Zmodo KDC8-YARUZ8ZN-1T 8 Channel H.264 Level. When we rec'd the product, it was missing 4 cameras. The vendor said Newegg had the wrong product number. After much discussion with both Newegg and their supplier Quantum, I returned the product to Quantum. Newegg promised to sell me the product at the original price by issuing a credit when I reordered the same part listed above. Well, I went to reorder today and it's no longer in stock. Then I had to have Newegg contact this vendor to get my refund. Would never ever buy anything from Quantum again. Newegg reps did the best they could, but now the product is no longer available so the credit they were going to issue for the new price is useless.

2 out of 2 people found this review helpful. Did you? Yes No

PPGFlyer
Order Date : 5/25/2014

Rating + 5 Great Supplier

My wireless extender arrived very quickly, was exactly as described and does a great job. I am very pleased and would do business with Quantum-Wireless again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Returns for Sealed & Unused Merchandise - Is allowed within 20 days of delivery. Please email us at Newegg@Quantum-co.com to request an RMA - Return Merchandise Authorization. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. Per Newegg’s policy, return postage is on the buyer. In the event an item is sold with "free shipping", Quantum Wireless will refund the amount of sale, less "actual shipping costs" to customer. After the approval is sent, we will have to receive the item within the next 10 days. No refund/exchange will be made if the package is late without notice.

    Returns for Opened Merchandise – Is allowed within 15 days of delivery. Open merchandise must be returned in the undamaged manufacturers packaging and include all accessories. There is a 10-20% restocking fee for opened items. Please do not tape or write anything on the manufacturers packaging. Merchandise that is received in any way that compromises its value will result in a much higher restocking fee based on its loss of value. The restocking fee for opened items received in a compromised condition is at our discretion.



    • The following item categories are not allowed for return/exchange under any circumstances if opened: Batteries, Cell Phones, Video games, Software / Licenses, Warranties, Home and Kitchen Appliances, Personal Care, Televisions, Larger LCD Screens & Laptops, Used One-Time Use Products. We suggest that you contact us prior to buying any of the above if you need more information and to get a written exception to this policy. You can contact us at Newegg@Quantum-co.com.

    Items that are Materially Different/Not As Advertised - If your item is materially different than what is advertised - Please do not hesitate to contact our Newegg Customer Service within 10 days at . Items that do not live up to your desired expectations are not materially different and we cannot be held responsible. Please direct all complaints and questions directly to the respective manufacturer as they are best fit to handle.

    Damaged/DOA/Defective items - Reported within 10 days are immediately replaced free of charge. If your item becomes/or is found to be defective beyond the allotted reporting period and is under warranty, than you should contact the manufacturer directly.

    Merchandise Sold As Used - While the majority of our items are sold as brand new, we do sell some items that are used but are tested and are working. We currently do not accept returns for these items. Customers should contact the respective manufacturer as the products are covered under their warranty and direct all return issues to them.

    Again, please do not send your return prior to asking for a RMA number by emailing us at Newegg@Quantum-co.com Return without an RMA on the box misplaced altogether and/or will be refused by our warehouse! Please include a copy of the order invoice/packing slip, from the original order along with a copy of the email confirmation in the return package.

    Returns must include the original packaging and included accessories (i.e. Manuals, warranty, security seal etc.). Do not write or paste anything on manufacturers packaging. Place return in another carton for shipping so that it arrives safely. If your item is missing any of the above, please do not return it.


    Refunds, regardless of the nature, are usually processed within 7-14 business days. If the allotted time has already passed and you have still not been refunded in any way please contact us. The same applies to exchanges.

    Should you have any further questions or concerns regarding our policy, please do not hesitate to contact our Newegg Customer Service Support.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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