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Seller#: 0UH8ISD1UWTD3V1D6

RC TOYS VILLAGE Seller Profile 714-971-0845 Email This SellerEmail This Seller  See all products from RC TOYS VILLAGE See all products from RC TOYS VILLAGE

Welcome to RC Toys Village! Where you can get Great Toys, Great Fun, Great Quality at a competitive Great Price! What more could you possibly ask for? RC Toys Village is one of the major RC Toys Wholesalers and Resellers. Located in Southern California, we have been providing our Customers the newest, hottest with high quality RC Toys in the market. Not only you will get the quality in our products, the fast shipping, you will also get the best customers service from our staffs. Guaranteed Quality, Prices and Services with 100% Satisfaction! We will be adding more products over the next few months, so come back regularly. Our contact information By email: services@rctoysvillage.com www.RCToysVillage.com

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (114 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 78 Reviews
newegg
68%
Good Rating + 4 25 Reviews
newegg
22%
Average Rating + 3 1 Reviews
newegg
1%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 10 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
cuace
Order Date : 12/9/2014

Rating + 1 Worst customer service ever

Purchased a NEW RC Tank from RC Toys Village on 12/9/14. Sent me what appeared to be a refurbished item and one day later the airsoft cannon quit working. Attempted to contact the merchant twice and never got a reply. After contacting Newegg they still didn't bother to reply and Newegg had to issue an RMA but no prepaid shipping label (I had free shipping on my purchase). After returning the tank to the merchant and needing several more attempts (through Newegg) to contact them they finally refunded my payment on 5/15/15 ... nearly half a year after ordering the item.
Not only should nobody purchase from this merchant but they should be kicked off of Newegg completely. Total and complete lack of customer service. They were more than willing to take my money and leave my son without a Christmas present.
1. Reboxing non-working refurbed items
2. No attempts whatsoever to work with the customer on a replacement or refund.
Worst customer service ever.

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RA
Order Date : 12/15/2014

Rating + 1 Poor Communication, Terrible Customer Service

This company took no ownership over the fact that it took them over 2 weeks to ship a package and then it came under a different shipping ID number. They blamed the USPS for losing what they called "many packages" and refused any fault of their own. Would not use this company again.

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/12/2014

Rating + 5 Fast Shipping

Shipped quickly, items arrived safely; everything was bubble wrapped, not in the regular packaging.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/30/2012

Rating + 1 Not good to deal with

We bought a RC Helicopter. The batteries were corroded. We got an RMA and sent the product back by US Mail. The store says they did not get the package but US Mail says they did. The store got to keep our money and the RC Helicopter. We will not shop there again.

0 out of 1 people found this review helpful. Did you? Yes No

AR-Albany1
Order Date : 11/25/2013

Rating + 5 You get what it says you will.

accurate description.

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Oreo
Order Date : 9/23/2013

Rating + 4 Missed sometime but made it better.

Ordered a 3 pack of heli blades (3X) but only received one set.. Contacted them and they responded quickly, and shipped the other 2 sets out next day.

1 out of 1 people found this review helpful. Did you? Yes No

Flynn
Order Date : 4/5/2013

Rating + 5 Very nice.

Ordered a car from them, everything works magnificently. Came in exactly when they said it would. Would by from again and again.

1 out of 1 people found this review helpful. Did you? Yes No

Esteban
Order Date : 11/26/2012

Rating + 1 Really bad quality!

After one FLIGHT this little helicopter stop to work.
My grandson is frustated!

0 out of 1 people found this review helpful. Did you? Yes No

Upset Grand-Parent
Order Date : 10/12/2012

Rating + 1 Poor Service Provided

For some reason RC Toy Village inadvertently sent me two sets of Remote Controlled (RC) “Infra-Red Laser Battle Tank Sets” when I was only ordering one set. When I sent them a note letting them about the error and to request an RMA from the seller to return one of the Tank Sets; RC Toy Village had the audacity to respond by telling me that a Tank Set comes with two tanks, so therefore there was no problem. I did not think that I needed to tell them that I had four tanks instead of two Tank Sets and I still have the extra Tank Set, i.e. two tanks.

0 out of 1 people found this review helpful. Did you? Yes No

disappointed.
Order Date : 12/16/2012

Rating + 1 RC TOYS VILLAGE - Drift King RC helicopter

I ordered a helicopter for my husband for Christmas and was very eager to have him open it because it came with great personal reviews. He opened it Christmas morning and it would not work (take-off/ fly) we thought maybe it didn't have enough 'juice' so charged it per instruction manual. Still, not lifting off the ground and making a mechanical noise. My husband has attempted to contact the compay- RC toys on numerous occasions via email and phone call with no response. The phone number on the business card that was packaged with the item just rings and rings. He has attempted no less then 20 times at various times of the day with no answer.

We were hoping to exchange with the company before giving a bad review to give them the benefit of the doubt. Now I am just angry and embarassed that I gave my husband a 'broken toy'.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    RC Toys Village offers the following Returns Policy:

    DOA (Defective on Arrival) Customer satisfaction is our number one priority! If you receive a defective item, return it to us within 7 days of receiving and we will send you a replacement.

    Please Note: We will not be responsible for any incidential or consequential damages arising from playing or crashing any toy we sell.

    While it has been precision engineered for flight, like other aircraft. RC Helicopters, Airplanes can be damaged by contact or collision with a fixed object. The product warranty does not cover accident or collision damage.We recommend that you would take your time and be patience during the learning period.

    By buying from our store, you agreed with all our terms, policies, and agree to pay Shipping and Handling fees.


    - We offer a 7 days DOA (Dead on arrival) warranty for defective items. Warranty will be voided by use, abuse or modifying of the item, rc toys are very sensitive, it wouldn't be fair to us if you crash it and ask us for refund or exchange.
    - Defective items can be return for exchange or full refund, minus shipping & handling.
    - Customers are responsible for shipping item back in case of exchange or refund.
    - All returns must have a RA# (Return Authorization Number) from us to be accepted. Please contact us within 7 days of receiving item to obtain an RA#.
    - Shipping and Handling Fee are non-refundable and non negotiable.
    - No Return or Exchange after 7 days of receiving item will be honored.
    - Return or refund can take up to 10 business days to process.
    - All items must be in new and re-saleable condition, including the original box, packaging, and accessories. - Return items are all subject to a 15% restocking fee.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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