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Seller#: 0UH8ISD1KF2H70BD2

Rackbiz Seller Profile 888-722-5240 Email This SellerEmail This Seller  See all products from Rackbiz See all products from Rackbiz

Monday – Friday (8:00AM – 5:00PM PST)


Rackbiz.com was born 8 years ago in the beautiful Pacific Northwest. We are people driven and thus feature products that get you on the move! Our great selections of bike rack carriers will keep you active and our line of interior products will keep you organized on the road. We are here to enhance road travel for you, your family and your pets.

We are more than just bike racks. Your camping trips can be enriched with our cargo management products, truck tents, and truck steps.

Even fido is'nt forgotten while on the road. With a wide selection of unique pet supplies you can make a great weekend getaway a fantastic one! Our travel bowls, feeders and pet barriers keep fido fed and organized.

Be sure to take a look at all that we offer. We only offer high qaulity products that will enhance your everyday life!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (31 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 23 Reviews
newegg
75%
Good Rating + 4 5 Reviews
newegg
16%
Average Rating + 3 1 Reviews
newegg
3%
Poor Rating + 2 1 Reviews
newegg
3%
Very Poor Rating + 1 1 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 10/27/2012

Rating + 5 Flexi-Lite Lighted Flexible Magnetic Pick-Up Tool

Shipped very fast, quality tool at a good price

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1Busydad
Order Date : 2/5/2013

Rating + 5 A Word About Customer Service

When my " Flexible Lighted Magnetic Pickup Tool" arrived, I immediately tried it out. The magnet worked, but the light refused to light even with new batteries (and yes, I did check the ones included with the tool, and they tested good). I went so far as to augment the positive and negative contacts inside the battery chamber in an attempt to fix the light.
Finally I called the supplier, Rackbiz, and they said they would send me a replacement at no charge (it arrived 3 days later), and not to bother returning the defective unit. This is a company I definitely feel comfortable doing business with in the future.
Way To Go Rackbiz!! Keep up the great customer service.

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happy customer
Order Date : 10/27/2012

Rating + 5 Lighted Magnetic Pick-Up Tool

Good item, was shipped almost as fast as if it were shipped directly by Newegg.

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sirdouglas01
Order Date : 6/23/2012

Rating + 5 a+++ Seller

Fast deliver and good packaging. I ordered a heavy metal item and it came delivered wiithout a scratch or dent.

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bill
Order Date : 4/18/2012

Rating + 5 21" Velcro Straps

Just whatnI needed to fix a Sun Visor holder when the elastic strap disintegrated. Now this item stays where it is supposed to.

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N/A
Order Date : 2/28/2012

Rating + 5

Fast shipping.

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yjhy1
Order Date : 2/23/2012

Rating + 5 Good to go

received what I ordered in the stated condition on time

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Jack A
Order Date : 2/15/2012

Rating + 5 meritline

Top notch seller!

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N/A
Order Date : 12/20/2011

Rating + 5

Seller had the low price after searching through Google. Product arrived promptly and in good condition.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    Returns are accepted within 30 days of ordering. Return shipping is to be paid by the customer. Product must not be damaged to receive full credit.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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