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Seller#: 0UH8ISD1TROLEY871

Racks for All Seller Profile 800-680-9568 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Racks for All See all products from Racks for All

About Racks for All

Racks for All was created to serve the needs of outdoor enthusiasts who travel extensively with their gear. We aim to provide a better shopping experience and the most competitive prices on a wide variety of outdoor gear, vehicle racks and related products. Our goal is to differentiate ourselves by providing excellent customer service, so that you can select the right product at the right price, and enjoy doing so!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
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Good Rating + 4 0 Reviews
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Average Rating + 3 0 Reviews
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Poor Rating + 2 1 Reviews
newegg
100%
Very Poor Rating + 1 0 Reviews
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Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Bapa Fuzzy
Order Date : 7/11/2013

Rating + 2 Less than expected

Product was delivered to wrong address and in two very oversized packages. Why the items couldn't be put in one package is beyond me so additional shipping charges were incured.
Seller Response:We appreciate this feedback but is not factually correct. We shipped from two warehouses to fill this $8.00 order and the packages were correctly addressed and delivered to the customer address provided to us by Newegg. The customer was not charged incrementally for the cost of shipping two packages instead of one. We bore that expense.

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Return Policy

    PLEASE NOTE: Products must be returned unused in their original packaging in saleable condition within 30 days of your original receipt. If not received within 30 days of shipment receipt, no credit will be issued. Partially assembled racks or racks/bags that have been used to transport gear may not be returned. Outdoor gear (bikes, camping gear, etc.) that have been used are also not returnable.
RMA instructions
    - Please email greatservice@racksforall.com and include your original order number, what product(s) you are returning, and your name. Please do not call our 800 number for return information - we must handle returns in writing via email. We will give you an RMA number and a return address.

    - Please do not return an item without an RMA number. Doing so may result in additional charges or no refund if the returned item cannot be properly located.

    - Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.

    - Return the product using your preferred shipping method to the address you are provided. This may be our main office or a distribution center.

    - Save your return tracking number and email it to us, so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
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