RightStart Seller Profile 888-856-8004 Email This Seller See all products from RightStart
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Founded in 1985, Right Start is a leading retailer of juvenile products for infants through toddlers. We carry a carefully selected assortment of the finest quality strollers, car seats, nursery and feeding accessories, plus a complete collection of care products and more! Parents have trusted us to offer the most innovative, high-quality, safety tested products for their children for nearly 25 years. When visiting one of Right Start’s Six Stores you will find friendly, knowledgeable sales associates eager to help you with parenting solutions and ideas. Or visit us online where you will find the best products from the brands you know and trust.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Returns with a gift receipt can be exchanged for other merchandise at the current sale price. All discounted sales are final; all other sale items are eligible for an exchange. Shipping costs are not refunded unless the item is returned due to damage or defective. Any retail store cash refund over $50.00, will be sent via check, from our corporate office.
A refund of the price of the product (along with any taxes) will be issued in the original form of payment used to purchase the item. If you return an item purchased as a gift, the gift recipient can request to receive a merchandise credit.
To return a damaged or defective item for an online purchase, please contact our customer service department at 1-888-856-8004. Please note that to receive a refund for the shipping cost of the damaged or defective item; you must contact our customer service department before returning the item.
Please follow the directions below when sending in your return.
Send the item in its original packaging.
Use packing material to prevent damage during the return shipping delivery.
Include a copy of the packing slip or if the packing slip is not available, a note with your name, address, order number, the return reason.
Use a trackable shipping method (example: UPS). We are not responsible for items lost during the returned shipping process.
Unless specified on the packing slip, please send all returns to the address below:
RightStart.com c/o Faro Returns
6450 La Salle Dr
Lockbourne, OH 43137
If you did not find the answer you were looking for, please email us at firstname.lastname@example.org, contact the local store where you purchased it or call us at 1-888-856-8004.
Car Seat and Stroller Return Policy
In addition to the policy guidelines outlined above, some additional policies are listed below. Used strollers and car seats cannot be returned or exchanged for any reason.
Please set your stroller up at home on a carpeted or clean surface and try it out with your child or children in it.
Please test all stroller functions while indoors on a carpeted or clean surface.
Once the stroller has been used outside, we cannot accept the return as it can no longer be sold as new.
If you find that your car seat or stroller is defective upon receipt, we will gladly exchange or refund your full purchase amount
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.