Rotorworks Seller Profile 714-554-7320 Email This Seller See all products from Rotorworks
Since the summer of 2003, we have been dedicated to provide customers with complete satisfaction in regards to quality, inexpensive stock replacement and performance brake upgrades. Customer service is a vital part of our on going business practice but, it is not the only area of emphasis for us. Our mission is to give customers peace of mind every time they step on the brakes by offering only safe reliable brake parts. Every product we sell has been manufactured and tested to meet or exceed O.E.M specifications. We don't just take your money in exchange for brakes, we strive to make every transaction a seamless hassle free online retail experience.
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Standard Return Policy
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.