S2E Seller Profile
626-965-1008
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Review Summary
(110
Reviews
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| Excellent |
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76 Reviews |
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| Good |
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20 Reviews |
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| Average |
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5 Reviews |
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| Poor |
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1 Reviews |
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| Very Poor |
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8 Reviews |
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| Reviewer | Seller Review |
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5/11/2013 8:57:23 PM
broke first 20 minutes of use
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3/17/2013 8:39:10 PM
On 21 Jan I ordered a pair of stylus/pens. Item # 9sia09moey3162, Order # 97147577. The site and the package invoice both specifically said "pair". There was one item in the package. Usually, the term "pair" would indicate two items. I figured "OK, I'll learn from this and not order through you again." However, since you asked . . . . This is what happened. I'm easy - just send me one similar item and we'll call us even.
Seller Response:we do apologize for any inconvenience caused. We will resend your order today, would you please revise the feedback for us? If you have any questions or concerns, please do not feel hesitate to contact us. Thank you.
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3/3/2013 3:09:55 PM
First one arrived with non-working ink pen. Vendor replaced it immediately. Great customer service!
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2/11/2013 1:14:29 PM
ordered some "high quality" screen protectors, went to pull the tab off and when i did, half of it stayed on. This happened with both protectors and were unusable. My brother and I are very unhappy.
Seller Response:We do apologize for any inconvenience caused, we will submit full refund through your newegg account, would you please revised your feedback? If you have any questions or concerns, please do not feel hesitate to contact us. Thank you.
1 out of 1 people found this review helpful.
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1/12/2013 7:25:39 PM
fast ship turnaround. accurate product description.
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12/21/2012 9:28:35 AM
I ordered a Nook case and received on for a Kindle. Disappointed.
Seller Response:Would you like to return for exchange or refund. Thank you.
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12/20/2012 9:00:03 PM
For the price this is a Great deal, better than you will find in any store. And they work great.
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8/30/2012 6:00:25 PM
Broken
Seller Response:Would you like to return for refund. Thank you.
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8/8/2012 6:53:44 AM
Best delivery service I have experienced lately! Shipped same day, arrived in 2 or 3!
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4/2/2012 11:16:58 AM
You got me. You said the Sensation 4G cover was rubberized. It was not. Fool me once shame on you, fool me twice shame on me. Oh and along with the shame you get a bad review.
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Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
RMA Policy
- We are here to provide our customers with the highest level of shopping experience possible. From your first click to product delivery, we want you to be completely satisfied.
Our customer service is available to help you find the product that best fits your needs. You can shop with confidence as every product we ship is covered by Buy.com 45 days return policy, unless otherwise noted. However, shipping charge is not refundable.
If your goods arrive defective or in a damaged state, call us with your order number and detailed explanation of the situation. You have 3 days from the arrival of the package to report a defective or damaged goods.
RMA instructions
- To return or exchange an item with us, please follow the steps below:
Contact us for an RMA # (return authorization number) and return address via e-mail or phone. Please have you order number before calling. Describe your reason for return and our customer service will assist you in processing the return.
Tel: 909.598.1008
e-mail: support@s2einc.com
When shipping the product back to us, please mark RMA # on the return label. Be sure to include all parts of product being returned, including cables, manuals, etc. We are able to process return if product was damaged or with missing parts.
We cannot refund your original shipping charge. The returned merchandise will be credited to your credit card. You are responsible for all shipping charges except in the case of DOA (non-operable upon first use) and ship-error products.
Still Have Questions? Contact Customer Service
