SC Jewels Seller Profile 866-495-8385 Email This Seller See all products from SC Jewels
SC Jewels is your source for the highest quality gold and diamond jewelry. We have thousands products to choose from at unbeatable prices. Customer satisfaction is our top priority!
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Refund will be given as: Money back to the original payment method
Return shipping will be paid by: Buyer
Your satisfaction is our top priority. You can send the item(s) back for a full 100% refund with no hassle at all as that is our policy. Any shipping charges paid will not be refunded.
Please ship the return to the address below using a trackable shipping method. Please also include your receipt OR a note including your order ID:
16107 Kensington Dr. # 134
Sugar Land, TX 77479
Once we receive the return, we will issue your full 100% refund within 3 to 5 business days. We appreciate your business!
Contact us: If you have any questions or concerns, please feel free to contact us at Support@SCjewels.com
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.