SFRproducts Seller Profile 415-259-6436EXT1 Email This Seller See all products from SFRproducts
We are a one-stop shop for all of your hair and beauty needs. A customer-centric company that strives to bring you the best prices on the web while providing you with outstanding service. We are a reputable company and we work directly with the owners of our brands. We operate out of Northern California and we serve customers all over the globe.
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Standard Return Policy
We offer a 30 day Guarantee:
If you are not happy with your item you may return it to us for up to 30 days after it arrives to you. There will be a restocking fee for items that are not defective.
Please check that your item(s) are working upon arrival. If not, we will credit or exchange it. If the product is covered by a manufacturer warranty we may also refer you to the manufacturer.
Please contact us about your return before shipping something back to us. Notifying us ahead of time will help us to ensure that your return is dealt with promptly upon arrival. Packages that arrive without return authorization numbers may be returned to sender.
If your item is not defective but you'd still like to return it, we can give you a partial refund. For returns that are not defective there will be a 20% restocking fee. We define “defective” merchandise in the same way that large online distribution companies such as Ebay and Amazon do:
Items are considered "damaged/defective or incorrect" in these circumstances:
* Wrong version or edition: You received the item ordered, but it's a different version or edition than what was displayed on product page.
* Item was completely different from what was ordered: Seller mistakenly sent completely incorrect item. (e.g., Audio CD instead of DVD)
* Missing parts or components: The item is missing parts or components. (e.g., Camera kit was supposed to include a tripod, but it was not received.)
* Item defective during first use: When you tried to first use the product, it did not work (e.g., HDTV did not turn on).
* Damaged item: The item itself was visibly damaged (e.g. Plastic storage you ordered had chipped pieces).
* This does not extend to cases where you are simply disappointed with an item.
The customer is responsible for the shipping fee to return the item to us. If you received free shipping, meaning we paid the shipping fee on your behalf, that fee will be deducted as well.
If you received the wrong item please let us know right away. Do not use or damage the product. We will replace it for the correct product immediately.
For cancellations please contact us right away. We usually ship out the same day that the order is placed. Once the item has shipped the regular return policy applies.
Please check the address information carefully. Refused or incorrectly addressed packages may be charged a 20% restocking and/or the carrier charges for both ways.
Please note that we are not responsible for damages due to mis-matched voltage. Please make sure that the voltage is compatible with your outlet before using the product.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.