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Seller#: 0UHOPTYVHCCVV1B24

SIGHTHOLDERDIAMONDS Seller Profile 347-988-9390 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from SIGHTHOLDERDIAMONDS See all products from SIGHTHOLDERDIAMONDS

We are a manufacturer of Sterling Silver and 14kt gold jewelry.
We have brokers searching the globe for the best possible loose diamonds and gemstones for 25 years.
Once we have purchased these fabulous parcels of loose stones we manufacture the most updated styles of finished jewlery.
We are recognized by our wholesalers as the best source for price and quality.
We have offices in NEW YORK AND HONG KONG.
We strive to accomodate all customers ,so if you have any issues we will be pleased to help in any way.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (328 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 143 Reviews
newegg
44%
Good Rating + 4 77 Reviews
newegg
23%
Average Rating + 3 46 Reviews
newegg
14%
Poor Rating + 2 17 Reviews
newegg
5%
Very Poor Rating + 1 45 Reviews
newegg
14%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Matt
Order Date : 1/12/2015

Rating + 5 Shipping problem remedied quickly

There was a shipping error with my order; I contacted SIGHTHOLDERDIAMONDS support and they quickly and courteously fixed the issue.

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N/A
Order Date : 1/12/2015

Rating + 5 Sightholder Diamonds

Wonderful order. Diamonds were perfect, my wife loved them. A no hassle order. The diamonds arrived super fast. Would definitely order from Sightholder again.

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Rick
Order Date : 12/14/2014

Rating + 4 Content Customer

A little slow on delivery. Otherwise a pleasant experience.

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N/A
Order Date : 12/6/2014

Rating + 5 Excellent customer service

After the post office lost the first shipment (it tracked all the way out to "out for delivery" then tracking ended), Sight Holder Diamonds stepped up and sent a new shipment at their loss. Stand up guys.

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JCard
Order Date : 1/1/2015

Rating + 3 Product arrived as described

Took 12 days to receive shipment. Sent the seller an inquiry about my order and never received a response.

No complaints on the quality of the product. Arrived as described.

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N/A
Order Date : 12/22/2014

Rating + 1 Horrible.

Poor communication. Poor service. Poor service.

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N/A
Order Date : 12/23/2014

Rating + 1 0

I have been waiting since 12/31/2014, have not seen any activity on usps.com website

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N/A
Order Date : 12/23/2014

Rating + 1 1 Very Rotten Egg

Look at their ratings over the past 6 months... Enough said.
Terrible service, Package not received for over 2 weeks. I could have walked to their distribution center and home by now. Non-responsive customer service. The deals are not worth this poor service. Newegg should drop them as a partner.

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N/A
Order Date : 12/6/2014

Rating + 2 Very slow processing and untruths

I ordered in time to receive the item before leaving town.
The order sat in order-verification status for 5 days until I emailed them at which time I was charged for the item and a shipping label was created. The order sat unshipped for 6 more days until I again emailed at which time it was shipped.
They told it had shipped days earlier but USPS tracking showed they got it shortly after my second email. The 11-day no-progress consumed the entire time I was told it might take to receive the order.
They didn't even respond to my request to change the shipping address if they could not get it to me on time and I told them when I needed to have it to give it for Christmas.
So, very unhappy with their customer service.

1 out of 1 people found this review helpful. Did you? Yes No

OD
Order Date : 12/13/2014

Rating + 1

Ordered on Dec 13th. Item did not arrive in time for Christmas.
According to on-line grading guides for Tanzanite, this would be an inferior product

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    Your satisfaction is very important to us. We offer a 30 days money-back guarantee.
    Please email for Return Authorization number prior to sending item back.
    When returning the item, please write your user-id, name and order number in order to speed up the return process.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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