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SMART MICRO Seller Profile 469-916-0063 Email This Seller See all products from SMART MICRO
Established in 1997, SmartMicro USA has been one of the largest suppliers in laptop LCD screen industry in North America.
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Standard Return Policy
RMA will be void and products will be sent back to you at your cost if:
1. Serial number(SN) is not valid or not readable, including altered, damaged, missing or otherwise unreadable SN.
2. Product is not in original packing or original condition including physical damage, scratch or altered.
3. Any label on the product is removed.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.