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Seller#: 0UHZRBI9KKC33E16B

SPN Imports Seller Profile 866-602-7742 Email This SellerEmail This Seller  See all products from SPN Imports See all products from SPN Imports

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (14 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 4 Reviews
newegg
29%
Good Rating + 4 1 Reviews
newegg
7%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 2 Reviews
newegg
14%
Very Poor Rating + 1 7 Reviews
newegg
50%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 4/20/2014

Rating + 5 Great Experience

Sent an email to the seller after I discovered the mount was missing a couple parts. They replied the next day and sent out the missing parts, which I got a few days later. Was very happy I didn't have to send anything back, and that they replied and sent out the missing parts right away.

Did you find this review helpful? Yes No

N/A
Order Date : 3/24/2014

Rating + 1 parts don't match manual

Parts in packaging don't match assembly instructions in
the manual. They refused to take it back without pics. I don't have time to take pic.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 3/24/2014

Rating + 1 Take pictures

Take this item back and once you received it you can take all pictures you want.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 2/16/2014

Rating + 5

Quick processing and shipment.

Great product too!

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Eric
Order Date : 1/19/2014

Rating + 1 Poor inspection/QC

SPN needs to inspect better. The item I got arrived damaged. It was well packed, such that shipping could not have caused the damage.

Fortunately the damage only affected one product feature that I didn't require. So I had no need to return the product and am actually happy with it. My problem is that merchandise should never ship in a damaged state.

1 out of 1 people found this review helpful. Did you? Yes No

Mihir G.
Order Date : 1/22/2014

Rating + 1 Missing/Defective parts

Package was missing 2 screws and the HDMI cable was defective (had cuts, and was not working when tested).

I asked for an RMA, but it got cancelled without any notification :-(

Would not buy again from SPN Imports.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 1/26/2014

Rating + 1 very poor

Poor packing and service

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 1/22/2014

Rating + 1 manual does not match product

the manual in the box does not match the product received. contacted them, very bad customer service. recipient does not want the product because of the bad customer service, but they refuse to send return label. they want him to pay to ship it back even though the item does not have matching manual.

1 out of 1 people found this review helpful. Did you? Yes No

Patrick
Order Date : 11/25/2013

Rating + 2 Good thing it's solid steel!

Took two days for processing to start. Package arrived looking like someone had been practicing their katana swing on the packaging. No way it happened in transit by shipping company, unless they took it off the line to beat it up. Thankfully the item I ordered was solid steel and held up to the punishment.

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N/A
Order Date : 12/1/2013

Rating + 1

How would any company send out a product in a busted, taped up box with the level and hdmi cable missing.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Customer Service through email/phone
    Any return for a refund may be subject to a 15% restocking fee.
    Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
    Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables,hardware and all other items originally included with the product
    Any product that exhibits physical damage.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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